You start with your Internet provider. Be aware that they may throttle Amazon if they offer a competing streaming service and are not obligated to tell you if they do. And if they do, there won't be anything you can do as it is perfectly legal these days.
You can Google for various internet speed tests, your ISP will have one but it likely will be "optimized" to always show things are just dandy.
Your local connection is your responsibility and there's not a lot other customers here could do beyond generic suggestions such as I am making. ;)
If other people in the household are also doing things, that takes up bandwidth too.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
only this morning did the bandwidth issue become apparent
I bought Avatar
Tried to play it only to be told their was insufficient
i switched of all other devices and rebooted the router
Still the same problem
who is responsible ?
Hi there Chris S46!
Welcome to The Forums! I am sorry you are having trouble with your bandwidth, however, there are a few things that can cause this to happen. For example, if your WiFi is congested you will need to follow these steps to help connectivity, after you have shut down and restarted your router/modem.
Turn off devices you aren't using to free up bandwidth on your network.
Move your Alexa device closer to your router and modem if it's in a different room or blocked by an object.
Move your Alexa device away from walls, metal objects, and other sources of possible interference (such as microwave ovens or baby monitors).
If your Alexa device is on the floor, move it to a higher location.
Make sure you are connected to your routers 5GHz channel.