When I pause a tv show/movie I do not have the ‘x-ray’ option on my Apple TV 4K v12.4. I am using the latest Prime Video app and know that the show in question is x-ray enabled - x-ray for the same show works fine on my iPad and Nvidia shield.
For anyone using Apple TV 4K, does x-ray work for you? Or any thoughts on why it may not be working for me?
Have you checked to see if your Apple TV device is up-to-date with the most recent software version? Most devices also feature manual steps for firmware updates in the "Settings" menu. The user manual for your device generally includes information about accessing and managing firmware settings.
You may also want to try restarting your Apple TV device as well.
Please let me know if you continue to experience this issue.
I am not quite sure how whether my device is up-to-date or not would affect Prime Video app specific functionality, such as my issue above. Regardless, yes, the Apple TV is up-to-date and has been restarted.