Problem solved 28.1.19 without my doing anything so I assume in view of what I posted here previously it was due to a problem with Amazon themselves.
It's a pity Amazon technicians do not appear to monitor this site and keep the customers updated, or Amazon contact their customers and tell them there is a problem instead of individual customers wasting their time believing it is a problem with their device and trying to correct it themselves.
The Amazon fire app worked fine on my new Samsung 58" tv for a couple of weeks. Then it started telling me
" no internet connection". I have tried rebooting the router with no help. Found I can hold down power button on tv remote until it cuts off then back on. Then when I change to Fire app input, it will work. I have checked with TV Geek squad but no help as was told trouble not with TV but with the App. Any suggestions?
Is it common for Amazon to cut off your internet connection to keep us from watching too many show? I have been in contact with my cable company, Samsung and Netgear.
The issue lies with Amazon. I'm not surprised. Just want to know if this is common practice since this is the first series I've attempted to watch on Amazon after having an account for years. If it is simple greed I'll just write it off it "As Expected", cancel it and move on.
I started getting this issue on via my Samsung Blu-ray player. Amazon tech told me that it was problem with my Player, since I can still stream to my PC. Player is out of warranty, so Samsung won't help. Up a creek without a paddle on this one. I should say that I can load up Amazon Prime, see all the shows, search, etcetera.. When I try to play something, it will start loading, and even show me the time bar along the bottom, so I can see my movie is an hour or so long. But then it says Internet Connection Error. If I leave it sit, it will go to a Insufficient Bandwidth error. Yet I can steam everything else through the Blu-ray player with no issues.
Yesterday when I tried to connect to Prime Video on a Smart Samsung TV there was a message saying I needed to update the TV. Turned it off and back on and it started working. Maybe Amazon fixed the problem?
I hope we haven't caused too much confusion by moving your posts. For organization purposes, we pooled your posts together here since you all have Samsung devices.
DC2 & poor1 - I am so glad to hear your issue is resolved!
For those still having this issue - our technicians are aware and actively working with Samsung on a resolution for this. If you haven't already, please make sure your Samsung device software is fully updated.
As we receive updates we will post them here in this thread. Thank you for your patience and understanding.
I have a Sharp RokuTV. For the last 2 weeks I have tried to watch prime video movies and TV shows. But every time I try, there is a long delay saying "contacting Amazon". after a while there comes a message stating that "there is no internet connection, check your cables." I check to make sure all cables are tight, I reboot my router, modem, unplug TV and let it reset, etc., and nothing works. I try other apps on my roku tv and they attempt to download and may come on for a second but keep going into loading message with a bar and percent of loading. Over and over again. How can I watch anything like that happening. I get amazon prime free from being a member and I am paying a monthly fee. I am wasting my money every month for nothing if I am not able to download any tv shows or movies. How can it say there is no internet connection when I get on the internet on my computer and search the web including being able to type this complaint right now. I have to be connected to the internet to do this. Its very frustrating and aggravating when I want to watch shows or movies on my roku tv. I hope this problem get fixed soon or the service should not be provided at all. That is one reason I became a member of prime for free shipment of orders, 2 day delivery on products I order from amazon and for Amazon prime video and other apps such as Netflix and other streaming apps to purchase. At least the other apps, such as Roku channel attempt to download and play, but amazon don't even load at all. Just the error message that I stated at the beginning of this message.
Just would like to add 2 cents for Amazon tech / customer support records that we are experiencing the same problem re Samsung HDTV / bluray all of a sudden not being able to access the prime video service, even after unplugging and rebooting, updating and app reinstall, etc. Have had the problem for nearly 2 weeks, and had called Samsung tech support, who after running various diagnostics and entries verified it was an Amazon side issue.
agree with the previous forum visitor that Amazon should have emailed/contacted affected customers to prevent our frustration and waste of time and energy. We have amazon prime primarily for the video service, free shipping ain't nothing but a free side on the entree thang.
if this problem continues for much longer we will be demanding a refund on dues paid for the affected month(s) and encourage any other customers so affected to make themselves an equal pain in the ass vs amazon accounting. if, as the samsung tech seemed to think, it was because amazon dropped our bluray player from the compatible devices list, amazon should free deliver us a new compatible bluray player of our choosing at no charge. otherwise, there's enough on the netflix queue that we don't mind saving money and cancelling the prime membership.
"Just would like to add 2 cents for Amazon tech / customer support records that we are experiencing the same problem ..."
Amazon techs and support do not monitor this customer to customer forum on the off chance someone wants to alert them. Contact Amazon directly to let them know.
" it was because amazon dropped our bluray player from the compatible devices list, amazon should free deliver us a new compatible bluray player of our choosing at no charge. "
Ahahahahaha! The maker of your blu-ray device dropped support, not Amazon. And neither Amazon nor the maker promised you eternal support for any given device nor that videos would be available via any given device etc. Read the terms of service.
"and encourage any other customers so affected to make themselves an equal pain in the ass vs amazon accounting."
Amazon has well over 300,000,000 customers total and somewhere between 100,000,000 and 150,000,000 Prime customers. You really think you can affect their bottom line?
"we will be demanding a refund on dues paid"
It's a subscription, not dues and since you can stream their stuff a multitude of ways, good luck on a refund. Have you at any time contacted Amazon for a resolution? If your device no longer supports Amazon video there's nohing they can do for you as that's not their control. Buy a Fire Stick or Roku or such, they are dirt cheap.
Or the better brands of Blu-Ray, my Panasonic is almost ten years old and works Amazon (and Netflix) just dandy.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
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Prime stopped working on our Samsung over a week ago AFTER an auto-update. All other apps reloaded and work fine. Thought it could possibly be a problem with the tv, it’s about 6yrs old. But, the 6MO old tv, equipped with Roku, is experiencing the same fate.
The rejection I get is at log in, saying there is an “unexpected failure” when I enter my email and password.