I have a Sony 65" 4K bought in 2015. Have been getting this error, intermittently, for the past month.
In response to stickf, this solution is not a permanent fix. I did this a few weeks ago, when it first happened, and it solved it for maybe a day or two. Then the internet browser error popped up again.
This is definitely an issue with Prime Video as Netflix and YouTube stream fine. No issues with them.
I have doubts that Amazon and Sony are taking this issue seriously. Yes, these two need to work together to solve this issue fast or no more of my money will be going to either one of you. Stop passing the buck and pointing finger at each other.
Oh and btw, buying a Roku or buffer stick (aka Firestick) is not an acceptable solution.
This Fix does not work. It can seem to for a while then the problem comes back. Been watching more of Netflix. Talked with Amazon and got nowhere. They go thru all the steps and soon the problem occurs again. They blame Sony. Tired of Amazpn excuses.
I will need to subscribe to this thread too I'm in the Sony 850b club as well that is getting this browser issue error. I knew this day would come when built in apps become inoperable. Sony and Amazon needs to work together to solve this even though this TV is 5 years old. Developers need to focus on backwards compatibility rather than keep adding new features. I know its an old TV in today's standards but I'm not going to replace it because of this.
Ok Amazon - my TV is only 4 years old. These issues have been going on for nearly 3 months, and texts from owners of newer TVs and brands other than Sony indicate this is a growing problem. Clearly, you've recently changed platforms and the problems sit with Amazon. I love my Amazon Prime subscription, but I'm paying increased prices for virtually nothing functioning properly at this point. How many subscribers, with how many TV brands and models, with how many social media connections to spread the word, will it take before you FIX IT?!
I have same TV and situation as Paul66, Sony Bravia with dreaded "Internet Browser Will be Closed" syndrome, only on Amazon Prime. Before it started, had modem/router failure, then new unit installed... which may be related. Tried all 4 Sony fixes: disable Java, software update, power reset, factory reset.
Looking up my account I couldn't find my TV, so I had to do this: on your TV, go to Amazon home, go to settings, deregister your TV, save code provided, go online to amazon.com/mytv, open your Amazon account online, click on Account & Lists, click on “your account”, and register your tv with the code.
I have performed all the prescribed functions to help clear this error. I have contacted Sony and they have told me the error resides in the buffer memory. The Apps from Amazon and other providers are too large and the TV hasn't the buffer capacity to handle the additional memory buffer sizes. There is no fix except to buy a dongle to put inline with your TV to handle the excess buffer overflow. I have also performed the Amazon deregister register function and no luck. This is strictly a SONY hardware/firmware buffer issue. There is no repair in sight because of the age of the TV. They would have to redesign the motherboards memory. Not happening
I've also performed all the fixes suggested by both Sony and Amazon discussed throughout this forum - none have worked long-term. I'm impressed you finally received a possible real solution from Sony - I haven't been able to get that far with them. However, what is the explanation/solution for owners of new TVs/other brands posted throughout this thread? I might be willing to purchase a dongle or even a new TV, but based on what I've read here, it's difficult to say whether that's the real answer. And if purchasing a dongle really is the solution, why won't Amazon just SAY that? It's certainly not ideal, but at least we would know what our next steps might be.
Experiencing same problem with my Sony Bravia XBR55X 850B (2014): "Internet browser will be closed due to internal error". This only occurs when watching Amazon Prime videos, and has been an irritant for the past few months. I have tried many of the suggested fixes, to no avail. I wanted to add my issue to the ever-increasing list of unhappy Sony and Amazon Prime customers.
I am having the same problem w my Sony Bravia. Started about theee weeks ago. After anywhere from 10-40 minutes watching an Amazon Prime video will get the message “internet browser will be closed due to an internal error”. I do not have this problem streaming Netflix or YouTube. Have tried resetting and the problem continues. Unplugging the tv for a few minutes and then repowering fixes the problem for a short period only. Seems like it is an Amazon problem. Please fix.
I'm having a similar issue on my Samsung TV accessing Prime through the tv app. I can access Prime, but as soon as I try to watch something my screen goes black and I have to turn my tv completely off. No problem with Netflix or Hulu, and no problem with my tablet. Also worth mentioning, I'm not having any issue so far with Prime on my Samsung tv in our livingroom. Not to say it won't happen because I just checked the app to see if it is working on the other tv.
If it is any consolation, I am having the same problem on my 2 month old Samsung, but NOT having the issue (so far because I only just checked to see if I could watch a video and my screen didn't go black and freeze up my tv) on our 4 year old Samsung.
Just checking in to thank everyone again for your continued patience. Our technicians are still actively working together with Sony to get the "Internet browser will be closed due to internal error" issue resolved. We will post updates as soon as we receive them.