Also, getting the same error message with Amazon streaming on my Sony Bravia. I previously, had the issue with Hulu but in the last few weeks starting having the same problem with Amazon. Never had the issues streaming Netflix so I'm not sure what they are doing differently. My workaround is to cast it using Chromecast from my pc but it's inconvenient because I need to restart the tv and start the video on my pc when the error occurs. There's also some latency.
I'm trying to watch movie on Amazon Prime and it keeps freezing. Different error messages come up (Internet Connection Error, Insufficient bandwidth, and others), but I can watch VUDU or Netflix with no problems whatsoever.
***Note from Moderators 2/4/19: Our technicians are aware of this issue with Prime Video and are actively working with Sony on resolution. We will post updates as we receive them.
The same stuff started happening to me last night (2/10). I wonder how fast you would respond if our payment arrived with an "internet problem".
PLEASE FIX AND KEEP US POSTED MEANWHILE. For those of you that have a wifi enabled dvd, just run the programming through that. It appears that Sony and Amazon can't get along on occasion.
The problem only occurs when streaming Amazon Prime on my SONY Bravia HDTV. The Amazon Prime App works just fine on my Samsung BlueRay DVD player and I never get the "Internet Browser will be closed" error. I has to be a Sony software problem... or Amazon has done something to screw up the handshake with SONY HDTVs. This problem needs immediate attention from both Amazon and SONY!
I am having the insufficient bandwidth issue on my Sony Bravia TV. The odd thing is that it's only on certain episodes of shows. For example I can play The Expanse with no issues and episodes 1-4 of The Grand Tour but episode 5 won't play. I tried resetting my router, clearing cache, deregistrating the device etc. but nothing works.
This is not fixed yet (Feb. 14th). Question: Amazon has a "Silk" browser. I wonder if downloading the Silk browser into my Bravia TV would allow playing of Amazon prime videos using the Silk browser instead of the built-in Opera browser which came with the Bravia TV? Anyone tried this, or have a qualified opinion?
For months and months, we have rented movies on Amazon Prime and have never seen one all the way through because we get a message across the screen half way through that says we can no longer watch the movie because we have insufficient bandwidth. I’m am so angry - all this time I’ve been getting upset with AT&T, spending hours on the phone with them, rebooting time after time, thinking their service was not good enough!!! I can’t tell you how much money we’ve wasted on trying to watch movies - thinking they had fixed it when all along it was a problem with Amazon Prime!!! I’m FURIOUS!! What is being done to fix it!!! I shou be credited for every single one of the movies I’ve rented over the past year!!!! What will you do about this issue??!! Obviously there are many other s experiencing the same thing. And no I don’t have a Sony TV. I have a Samsung! It’s not the TV.
I also have the problem with a Sony Bravia Tv KDL-60W630B. I can not get through a whole movie or tv show from Amazon Prime Video or even HBO/Showtime (which we pay extra for) without getting a darken screen and "Internet browser will be closed due to internal error" across the middle of the screen. I have done all the Sony fixes and have been on the phone with their tech support for hours. They are pointing the finger at Amazon and Amazon is pointing the finger at Sony. The only fix I have heard that works is buying a Roku stick and streaming through that. It seems absurd that we have to do this. I think Amazon and Sony should offer us free Roku sticks. I have been dealing with this since before Christmas and have spent hours trying to fix it.
If their is an update on solving the problem I would love to hear it.
I am having the same problem. When will this be fixed. It can't be that hard to do. Sit in a room with some engineers and software folks, and then check the code history when it happens.
Fix it Amazon. Fix it Sony. It's not rocket science. Or, let us downgrade the latest software upgrade until you fix it. It's a 50/50 chance our family can get through a show or two without having to continually restart the TV.