I’m getting this error message too! Have a Sonybravia that’s 3-4 years old. The message only comes up when using amazon prime. Some nights it will not work at all... other times it works for a bit but after the error comes on once, it will be about impossible to watch after that! Hoping it gets fixed quickly!
I too have a Sony Bravia with the exact problem listed by many others. This error message happens about once every hour! I will try to be patient while Amazon Prime Video works on a solution, but, this is not the service I expect from $119 per year membership.
We also began experiencing this on 2-1-19. VERY annoying. We have the Best Buy Geek Squad coming here - but after reading these posts I think I should cancel. I contacted Sony last week and was walked through steps to correct - clear cookies - factory reset - and it reoccurred. AMAZON get this fixed.
Finally got the Prime app to work on a Bravia TV after using guide on cable. Watched a 2 hr TV series without a problem. Pressed hold and stop during which time the error message appeared on a grey screen with the show continuing to run in background.
Turned TV off for the night as none on the buttons would change the situation at this point.
Problem started a couple of weeks ago.
Last time we switched to another TV running roku and finished our show with no interruptions
A bit of an update from the Sony support forum (link) from the mod there:
Hello Sony Community!
Just got back with the team and was informed that this was caused by some kind of change made by Amazon with their servers. The change was made to rectify this issue before and we confirmed that playback was greatly improved but obviously, some users are still getting errors. Additionally, the error is not only limited to Amazon/Prime but with other apps as well such as Crackle and Hulu.
We will again be coordinating with the team and update this thread if additional fixes/steps, or once one becomes available if needed.
Thanks for the info. Still causes me to wonder how this is an Amazon problem if it occurs with Amazon, Crackle and Hulu.
Perhaps I'm missing something.
Wayne, you're welcome.
Re your question, I just speculated on that back at the Sony forum link: could be due to all three using AWS and amazon's associated content delivery network. So AWS makes a change, Sony makes a corresponding change and, unfortunately, breaks various non-android apps that use AWS. Just guessing ...
It would be very nice to get a comprehensive technical explanation of what went wrong and how it was (hopefully!) fixed at some point. I suspect we'll get the fix but not the explanation.
Having the same problem for the past few weeks with Sony Bravia TV about 4 years old and Amazon Prime Streaming. Happens about 45 minutes into a show. Tried all the steps listed on Sony website. Nothing works. Sometimes show will start up
and play without internet browser error after I turn tv off and then on again. PIA.
I have a Sony tv with the same issue. From other posts, particularly on the Sony support site, it seems limited to Sony tv’s and not just the Amazon app, but potentially other apps that use amazon AWS - but I really don’t know if Hulu and other apps use AWS but users are certainly having the exact same issue with other apps. I really think this is a Sony issue and they are just ignoring it. Time for a class action lawsuit....as this is just too bogus and the buck keeps getting passed.
I have had the same issue with my Sony and Amazon the past week or so...Something has changed recently because the past two nights I have not received the internal error message when viewing (Over 3 hours each night)...before I could not make it through one episode of a series without getting the error message...
Same here. Only with Amazon Prime on my Sony Bravia. Very, very annoying. We switched to Netflix last night because we'd had it. "Internet Browser Closing due to an Internal Error." Please fix this. I'm not going to keep paying for an app/service that doesn't work.