i purchased a movie and it is in my video library. But when I click on “play now”, only the trailer plays. I tried on Roku, iPhone, and iPad but no luck. I even clicked the hyperlinks for the order in my email confirmation, but only the trailer plays. Any advice?
Are you getting a grey box where the "Watch Now" button should be that says something to the effect of, "This title isn't available in your location"?
I am getting that with Prime Video. This started for me on Tuesday and I've called and emailed. They claim it's a "glitch" with my ISP and that it shows I am on a VPN or Proxy. I am not thought. I even had my ISP on the line.
It is quite annoying. My purchased movies play fine though :-( so not quite the same.