I run an ISP and am having issues with a /24 and none of my customers being able to access Prime Video content. "This title isn't available in your location." Does anyone have a contact to reach out to to help resolve this issue? All geolocation databases are showing correct.
Members of North American Network Operators Group have pointed several people to this forum before for assistance with the understanding that is is actively monitored by Amazon.
I run an ISP and am having issues with a /24 and none of my customers being able to access Prime Video content. "This title isn't available in your location." Does anyone have a contact to reach out to to help resolve this issue? All geolocation databases are showing correct.
Members of North American Network Operators Group have pointed several people to this forum before for assistance with the understanding that is is actively monitored by Amazon.
You're going to have to go the customer service route as no one from Amazon (except moderators) monitor this customer to customer forum...
Solution to Amazon's inadequate tech support - stop buying their products...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
Just on the side, does your block of IPs show as being US IPs?
Rollback Post to RevisionRollBack
Solution to Amazon's inadequate tech support - stop buying their products...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
Hmmm, if your IP block is a US IP block, and your customers are physically located in the US, and are not using a VPN to disguise their IP then unfortunately you will need to start with customer service. Good Luck...
Rollback Post to RevisionRollBack
Solution to Amazon's inadequate tech support - stop buying their products...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
There are some forum moderators here, but it's not otherwise monitored. Other customers aren't likely to know details about how Amazon determines location.
You might start with customer support, and ask for escalation. From any Amazon page, go to Help > Need more help? > Contact Us.
I do not run an ISP but I have a static IP from my ISP. I was using it to demo web code for a job. I know I could have used AWS but I am broke. Long story short, this week something happened. I thought it was a misconfigured apache module. No offense to offshore customer service but it's been 5 days. I've emailed and called Amazon, they send me to RCN. RCN sends me back to them. They claim it's a "glitch with my ISP" and that they will open a ticket.
Do you mind me asking when this started? Was it around Tuesday evening?
I am in Evanston, IL and can switch over to T-Mobile and watch just fine. Same device. Works fine. (except its my phone and not how I prefer to watch Prime). I've checked my https headers and I am not showing that I am on a proxy. I verified my WebRTC. I have tried from 2 Macs, 2 Windows boxes, Android, iPhone, iPad, AppleTV, Roku, and Samsung TV app. Nothing works.
I can stream Netflix, Apple, Pandora, Spotify, Pluto, Philo, Amazon movies I own (from movies anywhere), Amazon prime music, and Vudu.
It's driving me nuts. I mean I actually had to read a book today. (jk, I like reading) My prime membership runs out soon so I am going to move on and give Amazon a break.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
You obviously did not read my comments. Calling customer service has not resolved anything for me and we are 4 days into the blackout.
Something Is going on because there are 3 recent posts about similar issues. I do not appreciate the condescending remark. If there is something he found out that I need to tell my ISP then It would be helpful. Otherwise my information may help him.
So if you are not going to be adding to the conversation, could you please not?
So if you are not going to be adding to the conversation, could you please not?
You're talking to other customers here on a public forum, you don't get to determine who posts here. None of the customers you're talking to here are going to be able to help you with your issue, you need to keep dealing directly with customer service. (Hint, this isn't it.)
Rollback Post to RevisionRollBack
You can always reach customer service for help here: amazon.com/contact-us
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Hello,
I run an ISP and am having issues with a /24 and none of my customers being able to access Prime Video content. "This title isn't available in your location." Does anyone have a contact to reach out to to help resolve this issue? All geolocation databases are showing correct.
Members of North American Network Operators Group have pointed several people to this forum before for assistance with the understanding that is is actively monitored by Amazon.
Thanks,
Jarred
You're going to have to go the customer service route as no one from Amazon (except moderators) monitor this customer to customer forum...
Amazon.com - Contact Us
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
Just on the side, does your block of IPs show as being US IPs?
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
Thanks for the reply. Yes, all relevant geolocation databases show correct locations.
Thanks,
Jarred
Hmmm, if your IP block is a US IP block, and your customers are physically located in the US, and are not using a VPN to disguise their IP then unfortunately you will need to start with customer service. Good Luck...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
There are some forum moderators here, but it's not otherwise monitored. Other customers aren't likely to know details about how Amazon determines location.
You might start with customer support, and ask for escalation. From any Amazon page, go to Help > Need more help? > Contact Us.
♥ Ann
I do not run an ISP but I have a static IP from my ISP. I was using it to demo web code for a job. I know I could have used AWS but I am broke. Long story short, this week something happened. I thought it was a misconfigured apache module. No offense to offshore customer service but it's been 5 days. I've emailed and called Amazon, they send me to RCN. RCN sends me back to them. They claim it's a "glitch with my ISP" and that they will open a ticket.
Do you mind me asking when this started? Was it around Tuesday evening?
I am in Evanston, IL and can switch over to T-Mobile and watch just fine. Same device. Works fine. (except its my phone and not how I prefer to watch Prime). I've checked my https headers and I am not showing that I am on a proxy. I verified my WebRTC. I have tried from 2 Macs, 2 Windows boxes, Android, iPhone, iPad, AppleTV, Roku, and Samsung TV app. Nothing works.
I can stream Netflix, Apple, Pandora, Spotify, Pluto, Philo, Amazon movies I own (from movies anywhere), Amazon prime music, and Vudu.
It's driving me nuts. I mean I actually had to read a book today. (jk, I like reading) My prime membership runs out soon so I am going to move on and give Amazon a break.
You are responding to a three day old post and if he went to the CS people as he needed to do, there's no reason he'd check back here really. :)
If all else fails, Amazon is 24/7 at https://www.amazon.com/contact-us
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
Disclaimer: I have examined any sites I provide links for and have determined them to be safe but I make no promises about safety, content, ads served or anything that might make you clutch your pearls in horror. Use discretion clicking on links provided by total strangers such as myself.
You obviously did not read my comments. Calling customer service has not resolved anything for me and we are 4 days into the blackout.
Something Is going on because there are 3 recent posts about similar issues. I do not appreciate the condescending remark. If there is something he found out that I need to tell my ISP then It would be helpful. Otherwise my information may help him.
So if you are not going to be adding to the conversation, could you please not?
You're talking to other customers here on a public forum, you don't get to determine who posts here. None of the customers you're talking to here are going to be able to help you with your issue, you need to keep dealing directly with customer service. (Hint, this isn't it.)
You can always reach customer service for help here: amazon.com/contact-us