I'm sorry, but this is absolutely an Amazon issue.
Constant reference to the number of devices on the wi-fi is irrelevant. My LG TV is not connected by wi-fi, I went old school and used a 1m network cable plugged directly between the router and the TV. The TV does not use wifi at all for any purpose. I still get the insufficient bandwidth message.
The TV must meet the requirements for streaming, as the app has been made for the device I'm using.
I have excellent bandwidth (I pay for this service).
I have rebooted my router, and my TV.
I have deleted the amazon app and reinstalled.
I am not having any issues with the other six or so other streaming services I use.
The evidence quite clearly points to Amazon having the issue. My feeling is that you need to put your hand up, say you've got it wrong and apologise for wasting peoples time trying to resolve your issue. Not to mention the money you've taken.
Having the same issues as the folks above. Had to fully uninstall. Got season 2 of American God's working but season 1 fails and posts that there is not enough bandwidth. Can't watch season 1 of Hana or the third season on the Expanse ... Season 1 works though.
The service is junk.
No issue with any other streaming service. Just Prime. Which ***** because they have some great shows and and flicks but we can't access them
I'm also having the same issue. Only on some UHD titles, but particularly Hanna. I'm using an Xbox One to play UHD contents, otherwise, it'll be on my PC for 1080p.
Things I performed:
- Rebooted all devices (modem, router, xbox) - Updated router to latest firmware - Tried both wired and wireless connection - Uninstalled and reinstalled Prime Video app on Xbox - Disconnected all devices connected to my router except the Xbox - Tried to play the same UHD video directly on my Samsung Smart TV, same issue
I was able to play UHD videos months ago, so I don't know what's going on with Amazon's UHD streaming.
I used my phone as a hotspot and the UHD video played on my Xbox! Now, I don't know if there's something we can change on our routers to get this thing going. Maybe you can try it on your phones as well and see if it works? I tried enabling QoS on my router, and it didn't make a difference.
Same problem for about 2 months on LG Netcast 4.5 Smart-TV. Some videos, such as Jack Ryan, I visualize them correctly, others instead after about 20 seconds from the start they present the Insufficient bandwidth error. It seems that by first viewing a movie trailer and immediately after the real movie the problem does not arise :-| Thanks in advance for any useful info.
This is not a bandwidth issue!!!! I have google fiber with a 1000 MB a second! My tv is directly hooked into a gig switch. Insufficient bandwidth is not the issue! This has to be a head end issue! I’m thinking amazon doesn’t have enough servers for the amount of customers streaming at one time. So there bottlenecking the traffic coming in, so there processors can keep up. They needed more infrastructure in place before releasing there 4K movies and shows. Amazon has to know about this issue!
I notice that this Topic has been marked as "resolved" by the moderator. Wrong!
I only started having the same bandwidth problem (experienced by the other 90-something people who have posted and I suspect most of the 50,000+ folks who have viewed this topic) just FIVE days ago. I get the same message on every device in my home and only when I try to access Prime Video.
Moderator: please report to your tech folks that whatever they think they have fixed, it definitely wasn't the bandwidth issue.
Just adding myself to the list. Getting the low bandwidth message when watching connected through Blu-ray (Sony). No problems on computer. Was fine last week. Suddenly a problem over the weekend. Amazon, fix this.