Amazon: Fix the service you are charging for please. This forum can't fix your internal issues, and at least come clean, say your working on it, rather than have multiple customers post, and people reply with "try rebooting?" or "congestion?" when it's been clearly stated: Everything else (streaming) works fine.
I have had Prime for a while but recently signed up for Hulu. My Sony Bravia 4K TV won't play Hulu at all. Just gives a network error. Hulu works fine on My Xbox One. Just recently started having issues with Prime. Prime plays fine on Xbox One. Wife started using Xfinity Apps to watch Prime but now that too seems to be having issues. Last night I literally couldn't watch it, it would take 10 seconds to recognize a command, then it would get the freeze and roll every 5 minutes. It was on an episode of GT.
Sony has not updated my TV in 4 years. This is what is blamed for Hulu not working as it is updated constantly.
Maybe Prime was updated and Comcast hasn't caught up?
It would be really nice if one device could play the apps I subscribe to. But I am resigned to using my Xbox One to watch these now since it seems to have no issues with any of them, and then just switching inputs to watch Cable.
Sometime during the last few days, we starting getting the "low bandwidth" message for Prime Video streams. I have fiber, and I just did a speedtest: ~260Mbps up and down. Netflix streams perfectly as does Youtube TV. Don't know where the problem is, but Amazon needs to spend more $ for better guaranteed minimum service level from ISPs. With all this video stuttering, Prime Video is becoming a pain to use.
I had the same issue on my LG TV using the app installed on the TV. No issues watching the same show on my MacBook, so I started digging - speed check was fine, router reboot didn't help, so removed and reinstalled the app. This forced a re-register of the TV on my Amazon account and now everything is working fine again. I'd suggest this if it's an option for those having issues.
Amazon's lack of response here is very disappointing given their usual good levels of customer service.
Its absolutely an amazon problem. And nope, they will not take one single iota of responsibility. Spent three phone calls with them telling me to reset all my hardware and reinstall the app on my tv and update my tv software and all the nonsense. A total of probably fourhours of them denying that it was their problem at all. Theyre just crap people behind a greedy brand name.
I have been having problems for the last 8 months on 10" Kindle Fire with not enough bandwidth. Have called Amazon and they do not know what to do. None of my other devices say this. And my other Kindle 7" will stream. What is up with the kindle. I have turned off and back on and turned wifi off and back on. Amazon rep checked speed while I was on the phone and there was plenty of bandwidth. I am thinking of going to another android. I have have a Kindle for a long time. Bought one when they first came out. Too bad that they can't fix this issue.
Amazon only is messed up. For at least 2 YEARS I've been plagued with this problem. Supposedly Amazon Prime is a benefit of their high cost membership. But when I can't watch more than 20 minutes of a movie, after 3 stalls I throw something at theTV and go to NEtflix, Hulu, or anything else where I have NEVER gotten the low bandwidth message. Don't even try customer service. TiVo blames Amazon, Amazon blames Tivo and both blame CenturyLink. These dinosaurs need to update their equipment so they work together. I suspect Clink is in bed with Netflix but not Amazon.
These anseers are bs. It's an Amazon problem. I've been using a Roku a in my bedroom and firebox in my living room. Set up in Sept. (All new equipment). All fine till last week. Spinning circles, insufficient bandwidth message. I have the highest speeds that spectrum offers. Like everybody else, my problems are only with Amazon.... Netflix, DirecTV.... every other app is fine. Would have been nice to know before I paid $35 for the third season of a series that I can't seem to watch.
I've got the same problem. Up until about 8-9 months ago it didn't happen at all. It's only Amazon Prime video that can't run properly. I've got Netflix and the Roku channel with a couple of it's new channel options it offers now. They never have a problem. My tv is a 2 yrs. old Samsung HD tv. What makes this do bad now is that for the pt 3 months I had opted out of the Amazon Prime package. Cause it was buffering as much if not more than it actually played the videos. Earlier today, I noticed prime being offered for a little less than $9. dollars, I can't recall exact amount.
And now after watching one 30 min. video and 10mins. of another episode, it's quit again. Completely quit,it wont't even open. I get the warning to check cables etc etc!. Of course the cables are fine. My netflix and Roku channels all run perfectly. It IS no doubt Amazon's fault. Imo, amazon decided to offer just prime video with out forcing people to pay for shippinshippinhg etc that most don't even use,as a way to compete with Roku having blindsided them with their new options. I WON'T be renewing my prime again...EVER!.
I have the same problem on the fire stick - everything streams fine except Prime Video. Get the low bandwidth message if trying to watch a movie, even though I have plenty of bandwidth. Tried all fixes and nothing works. Got to be the app.
Amazon is the problem, I've been troubleshooting my own hardware for no reason at all! This must be an issue with the Amazon servers and the resources they have available. They clearly cannot handle the demand for the massive customer base they have committed to. I am convinced that they will not speak on the issue since it would be a huge black eye on the company. A tech giant like them likely has a fix for the issue, but is struggling with implementing it due to xyz. Trust and believe, whatever it is, server utilization, code efficiency, equipment shortage, it's their failure and not ours!! Amazon has a responsibility to its customers to at least inform us SO WE CAN STOP WAISTING OUR OWN $RESOURCES$ AND TIME TO FIX NOTHING WE HAVE CONTROL OF!!!!!!!!!! Your move Amazon (like this post so we can get it noticed!)