Last night we were able to watch Amazon Prime for about an hour then paused the show. When we came back we got the endless Insufficient Bandwidth problem and spinning circle. I would say this happens 9 out of 10 times we try to watch Amazon Prime. The few times streaming works is during non-peak times like late Tuesday afternoon, definitely not Saturday nights.
Like everyone else, this only happens on Amazon Prime. It has never happened with Netflix and other streaming.
I have done all the typical things suggested like reboot the router etc. None of it works.
Hey I have the same problem! And doesn’t seem like amazon care enough to answer these question! I can stream every other app on my Sony smart tv. And some tv shows on amazon but not some movies! At least gives us an answer!
Set my mother up with a Roku she watches Prime video gets constant Insufficient Bandwidth messages. It is not my connection as my Fire TV and Apple TV play perfect. My uncles Fire TV set also plays perfect too. So I disconnected the Roku and gave her one of my Fire TV boxes no more Insufficient Bandwidth messages. So the smart TV and Roku Amazon apps are garbage. Only the Apple TV and native Fire TV plays Prime Video fine.
I have exactly the same problem everyone reports. Constant buffering and freezes but only on Amazon Prime Video. This has been going on for months and yet I have never had a problem with Netflix and can stream from there in 4K HD no problem. Last night, I took the risky step of paying for an Amazon movie, i.e. not something included 'free' as part of Amazon Prime membership. Guess what - the movie ran from beginning to end in 1080 HD no problems. I strongly suspect, based on my experiences, that Amazon are offering so-called 'free' prime videos from a link with too much contention, or just a slow link. Whereas the premium, paid content is streaming via a better connection at the Amazon end. Can one of the Amazon acolytes on here please confirm or deny this?
Just putting it out there that this is happening to me too. Has been for months. Only Amazon on my LG smart TV. All other streaming services work fine and it's not my internet or router that's the issue.
I was having this problem as well, but like others, clearing the cache and then restarting my FireTV Stick solved the problem. One of the big issues I noticed was that it checked Internet speed with the FireTV app, it would give me a download speed of 30mbps. But checking us Netspeed on my AppleTV (same connection, same TV, just a different HDMI port) would me a download speed of 140mbps.
This insufficient bandwidth just started happening to me. I signed up for free Showtime for a week to watch this movie & bam not even halfway through it froze and got this message. I tried restarting PS4 Prime app, reset router, reset PS4 etc nothing helped. Been 3 days in a row now. I watch Netflix, Watch Espn, Hulu etc no problem. I have Fiber Optic 200mbps+ internet so I know this is an Amazon problem smh. Wish they would fix it as its not a good look for Amazon especially on a free trial I cannot even use.
My mother has zero issues with Prime video since giving her my older Fire TV. Amazon's own Fire TV boxes stream Prime Video perfect the only other device is the Apple TV. Anything else, Roku, Nvidia Shield, TV app can't stream Prime Video for nothing without "Insufficient bandwidth" issues. They also have lip sync issues too.
As companies grow and become successful they become more corrupt. I used to have prime and canceled it. Recently I realized for some time now, they reactivated prime and at a higher monthly rate! Knowing I will not get refunded (had the same issue last time I cancelled), I decided to do some binge watching. Worked for a while but now get "insufficient bandwidth".
Got Spectrum to come in and test my connectivity, upgraded my router to support higher download speeds, gave priority to the samsung tv, and still get "insufficient bandwidth" error. That's the only service I have issues with.
As usual, big Corp wins...money stolen/down the drain...life goes on. I am going to cancel again and and another task to my existence to keep my eye on them.
Adding to the pile of complaints about Amazon Prime and insufficient bandwidth. I have a new Samsung 4K UHD Smart TV. Speedtest shows download speed by the TV at over 160 Mbps and no other devices open (other than the web or email on my ipad.) Netflix works just fine. Amazon Prime? You guessed it, insufficient bandwidth. Also, I am accessing Amazon Prime directly through the TV - no external devices.
I’d love to adjust the settings as offered in another post. However, there is no Device path in the menu. It goes from Settings to either Prime Video (which only leads to some text about the service) or Buying, Deregister your device, Parental Controls, Renting, Feedback, our Legal Notices. So, no relief there.
I think Amazon is taking advantage of us. From the lengthy timeline of this thread it appears we should just get used to it as they do not seem to care.
Update to above: I emailed Amazon Customer Support. Their recommendation was to deregister the device and then reregister. I did this yesterday and last night I did not experience any “insufficient bandwidth” issues. Fingers crossed that that fixed the problem.
I work at a ISP, Amazon is the only streaming service with the bandwidth issue. It is a problem on their side that they refuse to acknowledge. We can see the connections clapping down from Amazon IPs when the errors happen.
Edit: Others are stating that Amazons Fire TV and Fire stacks don't seem to have the problem. Makes me wonder if Amazon is throttling the connections for devices that are not theirs. Given changes to open internet rules under this administration, they are legally allowed to do so.
Basically they give their own devices like Fire TV and stick preferential streaming.
Update #2: One day later after deregistering and registering the “Bandwidth Insufficient” problem has returned. I guess it’s temporary fix good for a day or so. I don’t have a lot of good things to say about Amazon’s Video service at the moment. Oh, and in case you are wondering, Speedtest showed download speed of 179 Mbps by the TV when this happened.
We too are having Bandwidth issues. It began about 2 weeks ago. Only during movies and TV series. We have to stop the program, and re-start the program. It is really getting frustrating. I checked with our Internet Provider and they gave me the link to this forum.