I have the same problem as many here. I wanted to try Amazon HD service as a good replacement to Tidal/Qobuz, but it seems that app developers haven't thought about audiophiles.
It is impossible to choose an output channel in Windows 10, the app always uses the default sound output and in "shared" mode. The problem is that Windows messes with bit-rates and degrades the sound. The way to deal with it is to allow the app to acquire the output sound mode in WASAPI "exclusive" mode, or use ASIO, but it is not supported in the app.
I am using very expensive DAC/amp combo, and this is not an acceptable way to provide the service. Until this is solved, or the service is available via roon/audirvana integrations this is no go for any serious music listener.
Agreed, was pretty shocked that they overlooked exclusive wasapi or ASIO support. Can't be that hard to add. Foobar has it for crying out loud. Guessing the product ppl behind Music HD aren't audiophiles.
Trying to understand if the Echo Link (when connected to an eternal high-quality DAC) will support the new Ultra HD streaming rates of 96Khz and 192Khz at 24 bit. Restated, does the Echo Link mangle the digital output (Coax/SPDIF) or modify it in any way, or hopefully just pass it thru to the DAC.
If the HD Amazon Service requires us to listen to the DAC in the LInk in order to hear native resolution, I will have to continue with Tidal or Quboz that allows for flexibility.
Hi, I'm running a Chord Mojo DAC from my Windows 10 PC which supports up to DSD256 (>768kHz), I can successfully play DSD quality audio files on JRiver however when I try to play an Ultra HD song on Amazon Music Ultra HD I receive the following:
Track Quality: 24 bit / 192 kHz
Device Capability: 24 bit / 44.1 kHz
Currently playing at: 16 bit / 44.1 kHz
I checked my network speed and it's running at 70mbps so this shouldn't be an issue either, do you know how I can fix this? Thanks.
Welcome to the forum! I'd recommend checking the FAQ/contact the developer for questions about third-party apps.
Thanks, but not using a third party app. Using the Amazon Windows desktop app. It doesn't let me select the output device or specify wasapi/exclusive mode, so not bit perfect. Windows resampling also has known issues.
I work for an electronics manufacturer. We build streamers and DACs and amps. Would you happen to know who I should talk to at Amazon to see about integrating Amazon Music HD into our software so we can stream your service through our devices?
I understand that we can check if a particular song is playing in SD, HD, or Ultra HD, but has anyone found a way to filter out SD. I only want the HD and Ultra HD recordings, i.e. only flac and no lossy mp3. The only thing that I see that I can do now is use an Ultra HD playlist, but no way to limit to HD and Ultra HD. Any success, ideas?
I am not seeing any songs listed as SD on my iphone (perhaps I am not looking at a large enough sample), but on a platform like Sonos where I can't see the resolution of the songs, how do I recordings to flac?
I am excited to experience 24-bit/96kHz audio. I don't have previous experience with high-res (UHD) audio. I signed up for Amazon Music HD. How can I ensure high quality playback? I have:
- LG TV (OLED65C9PUA) - does not have Amazon Music app
- Sennheiser AMBEO soundbar connected to TV via HDMI eARC (supports Alexa but no microphone and supports all latest formats including eARC and Dolby Atmos, Master Audio, etc.)
- Apple TV 2nd generation - does not have Amazon Music app (this is an ooold Apple TV)
- Roku Ultra connected to TV (has Amazon Music app but output always shows as PCM)
- Sony Blu-Ray 4K latest generation connected to soundbar - does not have Amazon Music app
- Fire TV 4K stick (just ordered it and plan to connect to soundbar)
- Google Pixel 3a phone -- installed Amazon Music on it and that works pretty well as an interface to select music to play and can transmit it to the TV or soundbar.
I tried all ways to get highest quality playback but seems lacking. I have an app for my soundbar that tells me what codec is involved. If I play from Amazon Music from Roku, the app shows playback as PCM. If I ask Alexa on my LG TV to play music, it will play from Amazon Music (even though the TV does not have an Amazon Music app) and soundbar shows it plays Dolby Digital. The Amazon Music app on my phone provides two ways to send music to my home theater. It has a cast icon that sends music to the soundbar and a round "Alexa" icon that sends music to the TV (that then gets fed to the soundbar).
Not clear what the two icons mean as far as triggering playback from the phone's Amazon Music to the TV or soundbar. is the cast icon meaning it goes through Bluetooth (which means bad compression)? Or it goes through Google Cast? Or it plays directly from the Internet on the target device? And the Alexa looking icon means... what?
Waiting to receive the Amazon Firestick 4K and see if that gives better audio.
Any suggestions on what I need to do to ensure I have playback of 24-bit/96kHz?
Who made the decision to not publish an API for Roon and others to use? Who decided that the desktop app should not have WASAPI output?
Streaming at Redbook or better makes not one whit of difference if the stream is being up\downsampled via the native Windows\Android\iOS mixer. You're right back to being at the mercy of the $0.37 DAC on your device plus the vagaries of a half-hearted mixer that is impacted by processor loading, EMI and just plain poor development.
Is Amazon Prime Music such a poor and under-funded division that no one in management could rationalize the hiring of a couple of real audiophile devs and maybe an actual audio engineer or two to help them figure out how this should have been done?
I just can't get my Windows 10 PCs to play these streams with anything remotely resembling real fidelity. I will definitely be cancelling before the 90 days, if I don't cancel immediately. What a disappointment.
I signed up for the Amazon Music HD trial and I’m stoked. I’ve listened through Audio Technica phones off a MacBook (UHD), and through an Echo Dot (HD) connected to a Denon receiver. What I really want is to be able to feed the UHD audio into my Denon receiver, but don’t want to have a laptop connected to it. It would really be awesome if future iterations of Fire TV or Echo devices supported UHD music and had HDMI or optical out to feed the receiver rather than a 1/8 phone plug.
Hello. I hope that this misunderstanding due to the lack of exclusive mode of Wasapi and ASIO in the Windows application is all temporary and ASIO, Wasapi will be implemented soon because the service is really good, but the only disappointment is the lack of support for Wasapi and ASIO
I have a galaxy S10 phone but use a dragonfly dac connected to the USB port capable of 24bit 96khz. Can I force Amazon music to steam at the quality i can decode instead of what it detects as the device doing the streaming?