I have had 2 separate emails from Amazon customer support confirming it is a known issue and also confirming that they are waiting for assistance from BMW to address the issue. So I would suggest you all email the BMW MD and apply pressure there for them to co-operate with Amazon, then hopefully both BMW and Amazon customers can have their service restored! The BMW MD is Graeme Grieve and his address is Graeme.firstname.lastname@example.org
Bought a 2017 3 Series at the weekend and I’m very disappointed to see that amazon music doesn’t work while others do. I’ve got a Family Plan subscription but if this isn’t fixed soon I’ll be looking into taking a Spotify subscription instead.
I have the same issue. But it is NOT BMW related. They did not change anything in their system and that is also what you get as an answer from BMW. Amazon changed their App and it is no longer working with BMW. BMW told me Amazon will release a new version in Q1 but they do not have any further information about it. Currently I am in Amazon Music Test phase but I will not extend it as the major reason for it was to have it in my car and I am not really sure if the App will ever work again with BMW.
Come on Amazon, this is getting silly now and you are ruining your historic excellent reputation. BMW and MINI sell around 210,000 cars per year and the vast majority should be able to interact with the Amazon Music App, you are letting down a potentially huge number of customers.
Same issue here too. I've tried with two different iPhones in both my BMW M2 and X2 but no way, it's impossible to control Amazon Music through iDrive. Be aware this is not only a convenience issue but it's a security concern: if you want to control the app you have to pick up your smartphone and I think not everyone will stop their car before doing it.
I'm really sick of Amazon support if I think all the time I wasted reinstalling Amazon Music or restoring my iPhones following their recommendations before reading this thread.
What a disgusting customer experience... I'm going to cancel my Amazon subscription and move back to Spotify.