I have had 2 separate emails from Amazon customer support confirming it is a known issue and also confirming that they are waiting for assistance from BMW to address the issue. So I would suggest you all email the BMW MD and apply pressure there for them to co-operate with Amazon, then hopefully both BMW and Amazon customers can have their service restored! The BMW MD is Graeme Grieve and his address is Graeme.email@example.com
Bought a 2017 3 Series at the weekend and I’m very disappointed to see that amazon music doesn’t work while others do. I’ve got a Family Plan subscription but if this isn’t fixed soon I’ll be looking into taking a Spotify subscription instead.
I have the same issue. But it is NOT BMW related. They did not change anything in their system and that is also what you get as an answer from BMW. Amazon changed their App and it is no longer working with BMW. BMW told me Amazon will release a new version in Q1 but they do not have any further information about it. Currently I am in Amazon Music Test phase but I will not extend it as the major reason for it was to have it in my car and I am not really sure if the App will ever work again with BMW.
Come on Amazon, this is getting silly now and you are ruining your historic excellent reputation. BMW and MINI sell around 210,000 cars per year and the vast majority should be able to interact with the Amazon Music App, you are letting down a potentially huge number of customers.
Same issue here too. I've tried with two different iPhones in both my BMW M2 and X2 but no way, it's impossible to control Amazon Music through iDrive. Be aware this is not only a convenience issue but it's a security concern: if you want to control the app you have to pick up your smartphone and I think not everyone will stop their car before doing it.
I'm really sick of Amazon support if I think all the time I wasted reinstalling Amazon Music or restoring my iPhones following their recommendations before reading this thread.
What a disgusting customer experience... I'm going to cancel my Amazon subscription and move back to Spotify.
Kristen, thanks for keeping tabs on this thread and forwarding comments to the developers. But this is getting very frustrating now. Can you have your manager address this issue, or offer any alternatives?
I have been watching this since I left Spotify at the end of last year ( an account included with a mobile phone contract). Spotify worked very well with the BMW Connected app, and Amazon Music has never worked. I think I will give it to the end of February and then take out another Spotify subscription.
Amazon - 10,000 + views on this thread -so clearly and issues for many BMW/Mini owners. I have issues on both my cars BMW and Mini with incompatibility of your app with these cars. That’s a huge market you are at risk of loosing subscriptions from with this lack of compatibility (when things used to work brilliantly).
Waited long enough... amazon prime etc cancelled... totally unacceptable behaviour to leave so many people obviously hanging. Maybe you will get your act together Amazon, but I doubt my small protest will make the slightest difference to you!
As for wveryone reading this and/or suffering at the hands of these people, I advise you all to do the same... maybe many small protests make create a big enough ripple in the amazon ocean to be noticed... maybe...
Same problem here, and hoping that adding my disgruntlement to this endless stream of dissatisfaction helps to emphasise the magnitude of the issue and how utterly unacceptable it is.
As it is realistic to imagine that subscribers may well take up this form of service purely for the in-car functionality, and on the basis that this is next to hopeless via direct Bluetooth or USB connectivity due to it being somewhat laggy, functionally limiting and sporadic through the cars controls and interface, one would expect Amazon to step up to the plate and put a freeze on any further service charges to the subscribers until they fix it. I appreciate this is not necessarily applicable to all users, but simply put Amazon knackered it when they introduced the app update last year, and it stands to reason that they pay the price. They wouldn’t expect us not to pay for the facility, so why should it be any different in reverse. Who in their right mind pays for something they do not get to have or use?
Aditionally, I, and I’m sure many others would like to know what compensation Amazon will be providing to all that have been paying for a partial service (at best depending on intended use) for the duration of the problem? Kristen, as you seem to be the one person placed in the firing line on this matter, please advise what compensatory measures will be taken with full details of how the tens of thousands of subscribers can action it.
I’m checking in after a couple more weeks of frustration. Still no fix from Amazon Music. Audible (also Amazon) fixed their ConnectedDrive integration in their February 17 release. What is the deal Amazon Music team?
This has been broken since December. The response to the customers has been the opposite of what is expected of Amazonians.