My music app just updated on my fire 10 and now it won't work. When I press the app it briefly opens to the browse home page but then it closes. Help, this also happened on my fire 8, except the fire 8 allowed me to delete the update. The fire 10, allowed me to delete the update but now it only gives me access to "my music" screen which contained nothing. This app needs a serious fix. My fire 10 is new and never used, so it is your app! 😢
Did you try restarting your Fire devices once the update was complete? To do so, press and hold, or slide and hold, the Power button for a full 40 seconds, even after the screen goes blank, then let go. Press or slide the power button to restart if the device does not start up again on its own.
I recommend testing this on one device to see if the issue persists. Let me know if the above resolves your issue.