A few weeks ago, my Galaxy s9 forced an Android update.
Prior to this update, I had been using Prime Photos for years, and had it set to Auto Upload my photos and videos. I have a paid yearly subscription for photo and video storage.
Since the upgrade, however, photos and videos will not only fail to sync, but are not even recognized or viewable in the Prime Photos app. This poses a huge problem - I've been relying on this service for years and now it won't work at all.
I've tried uninstalling and reinstalling the app multiple times. I tried deleting data and cache from the Media Storage system app. All to no avail.
How can I get this service to start again?? Am I going to be forced to switch providers?
I'm sorry you're having this issue! You've done a great job troubleshooting so far. I would also try checking the permissions for Amazon Photos and make sure you're allowing the app to access your content. If that doesn't help, I'll need some more information to research further. Are you receiving any error messages? Are you able to see past photos but not current ones, or is this happening with all of them?
I confirmed the app permissions and settings every time I reinstalled it. I am able to see all past photos, but none that are new since the upgrade - to the app, it's as though they don't exist at all. I tried going in through the app to "Device Photos & Videos" but again, I can see only older photos, none of the recent ones.
Go to the appstore on your device and find Amazon Photos, select it and see if you have an Update option. If so, choose it.
In the Amazon Photos Settings, go to Auto-Save and go through your options under "When to back up" and make sure everything is turned on the way you'd like. I would also go to "Manage Folders" and make sure the check marks are in the right places for the photos you want to upload.