Please help. I’ve used the photos app for years without issue. Suddenly the app will not recognize that my iphone7 is indeed connected to the internet. Every image is now a gray box with a broken photo icon. I have updated the app to no avail. In the queue area I can see images that haven’t been uploaded but there’s a red exclamation mark and a no connection message. How do I resolve this isssue?
Try deregistering the app, then sign back in to reregister it (that's the fix for a non-related app I have on a different device, but I've seen the same thing suggested here for similar issues). You can also try restarting your phone, and if it's using wifi restart the router (even if working fine with other devices). Does your phone have a setting to only use certain apps with wifi? If so and you are using data, switch to wifi. If all else fails, try un/re-installing the app. Your choice in which suggestions to try first, but I suggest starting with least drastic and moving up from there.
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