Hello, No have have not downloaded them first to view. Until recently I have been able to click on the recording and it pops up and begins to play. Now when I click on the recording it shows a play symbol with a line through it. I CAN download it and play it via Quicktime, but its never been required in the past.
I have the same issue. It works using Google Chrome on the same computer but not in Safari.
10.14.6 MacOS Mojave
Hi AtomicPunk, Welcome to our Digital and Device Forum!
I'm sorry that you have this problem. Can you confirm that you follow the steps below listed? Please let us know, so we can look further into this.
Watch Videos from Amazon Cloud Cam
Use Live view to stream activity as it happens or watch saved videos from your Amazon Cloud Cam using the Cloud Cam app or a computer.
Important: Anyone with access to your Amazon account login information will be able to view Amazon Cloud Cam’s Live view and your saved videos on the Cloud Cam app or from a computer at https://cloudcam.amazon.com
To use Live view, open the Cloud Cam app or visit https://cloudcam.amazon.com from a supported web browser. Your live view will automatically load on the main screen as long as you have a Wi-Fi speed of 2 Mbps or higher. You can stream multiple live views simultaneously from the computer. The mobile app currently displays one live view at a time. If you are having trouble connecting multiple apps to your live stream, you may have exceeded the limit for live views. To resume normal connectivity, we suggest closing and relaunching the web and/or mobile apps on some of your devices.
If you have more than one device registered to your Amazon account, you can swipe left or right in the Cloud Cam app to see all your live feeds, or tap the Menu icon (three bars), and then tap the name of the device you’d like to view. On a computer, use the down arrow next to your camera’s name to change live feeds.
Watch Saved Videos
To watch a video taken by your Amazon Cloud Cam in the Cloud Cam app, tap the Menu icon (three bars), and then tap the name of the device you’d like to view. Saved videos will appear below the Live view. From a computer, select the camera you’d like to view, then choose an available saved video from the list on the live feed page.
When you tap on a saved video in the Cloud Cam app, you have the option to Download, Share, or Delete it. From a computer (https://cloudcam.amazon.com) you can download or delete a saved video.
Videos can be viewed in portrait or landscape mode on your mobile device. Pinch to zoom in or out while watching Live view or a recorded video.
Amazon Cloud Cam streams and saves videos up to 1080p Full HD. Amazon Cloud Cam recordings are triggered by motion and continue for as long as the detected activity lasts. The recordings are divided into clips of up to 5 minutes in MP4 format.
Video clips are stored for 24 hours within Amazon Drive at no additional cost. If you’d like, you can purchase an Amazon Cloud Cam subscription to gain additional Amazon Drive storage and access to features like person detection. To learn more, go to Amazon Cloud Cam Subscriptions.