Dear Amazon forum, I have an issue with my Amazon Smant Plug, I am not able to connect it to Alexa.
I follow all instructions, from the Alexa app go to the “add device” option, it detects the plug, the WiFi network as well, the WiFi detects the plug, so far so good, but when the apps says “connection will take a minute”, every time I get same result “supply error” (sorry, maybe the wording is not the same as my device is set in Spanish) in any case the error code is (3:12:0:3).
Other users told be to be patience, as some times it needs several tries, I tried it many times without success.
Dear Amazon forum, I have 4 smart plugs and I'm having difficulty connecting them to the echo plus. I follow the step by step set up but when the plug identifies and tries to connect the time runs out and I get an unknown failure 1:3:1:1 I can't complete the setup. I checked my echo devices and all are registered but the smart plugs.
The set up goes well into two minutes with an error that says unknown failure. What am I missing?