We have multiple Alexa devices in the home. A FireTV, an original Echo. And 3 Different (1 original, 2 2nd Gen). This past weekend, we purchased 2 Amazon Smart Plugs for the bedroom lights. Only two of the dots can see the smart plug. The FireTV, Echo, and the one Dot in the same bedroom as the Smart Plug, does not see the Smart Plugs (Renamed "Bedroom Light" and "Scrapbook Light") at all.
They are all on the same 2Gh Network.I've even grouped them through the Alexa app. I cancnot figure out why these devices will not see the plugs.
Let's try this first: restart all of your Echo devices and Smart Plugs, along with your modem and/or router. If you still can't discover your Smart Plugs, let's try resetting them. Press and hold the button on the device for 12 seconds, then restart discovery. You can say, "Alexa, discover my devices" or add it in the Alexa app. I'll include the steps for your reference:
Select the Devices icon .
Select the + icon.
Select Add Device.
Select the type of smart home device you want to connect.
Select the brand and follow the on-screen instructions.
Try both methods of discovery, voice & app, if the first try doesn't discover your plugs.
Amazon has been plagued with there Plug issues. It seems they fix on issue and two more pop up? It appears an ongoing problem for most people., although I'm sure some individuals routers/gateways are playing a part as well.
I just called and they told me a MAC number and said that each device has its own unique MAC address and you will need to call.
it will be a 12 digit number with a colon between each2 numbers, like this: 00:00:00:00:00:00
Hope this helps you frustrated smart plug people get connected!!!
There were no instructions in your instructions. My router does not have MAC Filtering enabled (meaning only devices with specific MAC address' can access the internet), so the plug's MAC address (which you can not see at all through the ALEXA APP anyway) is meaningless.
Finally figured out what the stupidity with Amazon Alexa is, and there is no way to correct most of it...
My wife is the PRIMARY account. The main Echo devices are on her profile because we want to watch PRIME videos, and listen to music. However, I purchased the Echo devices and some are in my profile...
I set up the smart plugs with my Alexa app/profile, so when the Echo devices are in her profile, the Echo can not find the plugs in my profile, even though all of the devices are in the same houah, connected to the same network.
Amazon needs to make a HOUSEHOLD account that links everything, because it's frustratingly stupid to have to set up smart devices in BOTH (or all for larger households) profiles/accounts.