I have recently bought a Amazon cloud cam security camera. I have a LinkSys ACS 1900 v2 router. I have setup 2.4 and 5GHz wifi. I couldn't connect the camera to this ( 2.4 GHz,as camera supports only this ) 2.4GHz wifi. But the camera can connect to the wifi hotspot which I created using my samsung Mobile phone and the setup was completed successfully ( but this is a work around as I want the camera to connect to my router ). All my other devices ( mobile phones, laptops, TVs ect ) can connect to this wifi ( 2.4Ghz ) correctly. Issue is only with Amazon cloud cam. The router is installed with the latest dd-wrt ( https://dd-wrt.com ) firmware.
Things that I have tried so far.
1. Did a factory reset of the cloud cam multiple times and started the setup process. Every time same issue happen. Camera is found via blue tooth. Wifi is also detected. Issue happens when the device tries to connect to the wifi. During this process, setup fails and the camera blinks with blue lights only ( no blue and green ). I tried the process multiple times.
2. Everything works fine if I use the wifi created using mobile device ( hot spot ).
3. I went through the trouble shooting guide. No useful information there to resolve this issue.
3. All other devices can connect to my dd-wrt router 2.4 GHz wifi. Issue is only with cloud cam.
Any help is appreciated. Please note that I have went though the trouble shooting guide and did factory reset several times.
You have done a great job troubleshooting so far! I have a few suggestions. If you haven't already, try moving your camera and router closer together. Also, if you use a mesh network or Wi-Fi range extender, try temporarily disabling it while you connect your Amazon Cloud Cam to your wireless network.
I had the same issue after upgrading from stock Linksys to DD-WRT. All cameras went offline, did multiple factory resets, paired with BT and named them fine, but as soon as I would select the WiFi network, camera would cycle and go with Blue blinky lights.
Spent some time with Amazon support and I ended up reverting back to Linksys stock firmware and everything works fine for me again.
Not sure what is causing the issue, as i would think the DD-WRT would have a standard implementation of WiFi and such.
I'm just guessing here, but the difficulty might be caused by universal plug-and-play (UPNP) being disabled-by-default on the DD-WRT software as part of a good security policy. To read more about this possibility, perform a Google search for "upnp disabled on dd-wrt" and review the results.
UPNP is indeed disabled on my DD-WRT ( default behavior ). I will try after enabling UPNP. But I prefer not to keep it enabled always as it is a 'security threat' and is not recommended. First let me check whether the camera works after enabling UPNP.