I have recently bought a Amazon cloud cam security camera. I have a LinkSys ACS 1900 v2 router. I have setup 2.4 and 5GHz wifi. I couldn't connect the camera to this ( 2.4 GHz,as camera supports only this ) 2.4GHz wifi. But the camera can connect to the wifi hotspot which I created using my samsung Mobile phone and the setup was completed successfully ( but this is a work around as I want the camera to connect to my router ). All my other devices ( mobile phones, laptops, TVs ect ) can connect to this wifi ( 2.4Ghz ) correctly. Issue is only with Amazon cloud cam. The router is installed with the latest dd-wrt ( https://dd-wrt.com ) firmware.
Things that I have tried so far.
1. Did a factory reset of the cloud cam multiple times and started the setup process. Every time same issue happen. Camera is found via blue tooth. Wifi is also detected. Issue happens when the device tries to connect to the wifi. During this process, setup fails and the camera blinks with blue lights only ( no blue and green ). I tried the process multiple times.
2. Everything works fine if I use the wifi created using mobile device ( hot spot ).
3. I went through the trouble shooting guide. No useful information there to resolve this issue.
3. All other devices can connect to my dd-wrt router 2.4 GHz wifi. Issue is only with cloud cam.
Any help is appreciated. Please note that I have went though the trouble shooting guide and did factory reset several times.
You have done a great job troubleshooting so far! I have a few suggestions. If you haven't already, try moving your camera and router closer together. Also, if you use a mesh network or Wi-Fi range extender, try temporarily disabling it while you connect your Amazon Cloud Cam to your wireless network.
I had the same issue after upgrading from stock Linksys to DD-WRT. All cameras went offline, did multiple factory resets, paired with BT and named them fine, but as soon as I would select the WiFi network, camera would cycle and go with Blue blinky lights.
Spent some time with Amazon support and I ended up reverting back to Linksys stock firmware and everything works fine for me again.
Not sure what is causing the issue, as i would think the DD-WRT would have a standard implementation of WiFi and such.
I'm just guessing here, but the difficulty might be caused by universal plug-and-play (UPNP) being disabled-by-default on the DD-WRT software as part of a good security policy. To read more about this possibility, perform a Google search for "upnp disabled on dd-wrt" and review the results.
UPNP is indeed disabled on my DD-WRT ( default behavior ). I will try after enabling UPNP. But I prefer not to keep it enabled always as it is a 'security threat' and is not recommended. First let me check whether the camera works after enabling UPNP.
I just bought an Amazon Cloud Cam and ran into the same issue. I got mine working using my DD-WRT flashed router by upgraded my DD-WRT firmware with the lasted beta firmware: ddwrt-linksys-wrt3200acm-webflash.bin dated 2018-12-31 and also changing the Wireless Security Settings: Wireless Tab > Wireless Security Tab > Security Mode-=WPA - Select both WPA Personal and WPA2 Personal.
In older versions of teh DD-WRT firmware the Wireless Security Settings are in a drop down instead of individual clickable boxes. You will need to select the Network Authentication that allows both WPA2 and WPA to function.
It seems the Amazon Cloud Camera ships with only connecting with WPA. After updating the camera, I was able to disable WPA and leave WPA2 enabled and the camera still functions fine.
I have been struggling with connection issues with my cloud cam for months. I use a new xfinity router (model TG1682G). My problem is that the camera connected just fine using the default WiFi router settings. However, out of the blue, I would get a notification that the camera went off line, and that was it. It would not reconnect on its own.The only solution was to power cycle the camera after which it would immediately reconnect. And this scenario would repeat every couple of days. This does not really work well for a security camera that monitors a remote property! So, I started messing with the router settings. I first split the 2.4G and 5G networks as I did not trust the automatic band selection. I thought that solved the problem, as for several weeks the camera stayed on-line. But maddeningly , 2 weeks ago the same old problem came back again. Thanks to this message, I decided to change the authentication from WPA2 to both WPA and WPA2 and the camera reconnected instantaneously! This was the first time I recovered the connection remotely, without power cycling the camera! Great progress and hope for the best! Anyone knows what is going on here? It appears out of a power up, the camera connects fine on WPA2, but then drops the connection some days later (have not figured out why...) and is unable to reconnect with WPA2. But connecting on WPA apparently works? I have many other wifi devices on this router, like a printer, a robot vacuum, lights, and more and none ever had connection issues. So, I would say the WiFi implementation on this camera is definitely weak, to say the least.
Couple more comments:
- the camera is on the latest firmware.
- it is not a signal strength issue as the router and camera are feet apart.
- resetting the router did nothing to solve the problem.
- I contacted Amazon support, but that was useless. They tried to access the camera logs, when it was in fact connected but were unable to do so. Some firewall setting on the router must prevent them from doing that. But they seem to have no clue.
I have the same issue, I have run regular linksys and had dropping issue, the camera would disconnect halfway through key deliveries sometimes so I thought maybe I needed stronger signal and purchase a mesh network and the camera then had super strong signal, 10 min later it disconnected and at some point it reconnected. I dropped it from the app hard reset with paper clip 2 separate times on the mesh and it still just randomly drops. I can confirm the 14 other Amazon devices have no issues with connection. I contacted support and went into waaay more detail and it was determined they would send me a new camera.
I will update if this resolves the issue.
I got the new camera and it still drops connection, although I did not want to hijack this thread since my problem really isnt ddwrt related so I created a new one.