My wife has a kindle 4 that she has started to use again and tried to buy a book. The page indicates that she needs to set up 1pay on her account but I cannot tell what account it is associated with . It is possible that this is an old email address but that email provider no longer exists so we cannot ask the system to send a new password.
As she has cleared out her files is it possible to associate this kindle to her current amazon account and how do you do this.
'Home' - 'menu' - 'settings' it should show what email you are signed into, if it's one you no longer use, I would go to Amazon.com and change the email on your account to one you have access to. Then sign in with that new email on the Kindle.
Unfortunately on Kindle 4 it only shows **** @kindle.com and not the amazon account name. I have tried that as the amazon sign in but it says account not found. The message on the shop page refers to amazon.co.uk.