I have deregistered my daughter's kindle reader (I believe 7th gen) and would like to give it to my nephew. It still has parental controls and the books she downloaded it, I've gone through every support forum I can which keep telling me to go to the parental controls and unlock them but it doesn't let me get to parental controls to unlock. I'm fairly tech savvy but this is driving me nuts!
Currently I'm going to --> settings --> device options. Within that my choices are: Device Info, Device Passcode (it's not this), Device time, Restart and Reset (the reset option is grayed out and says 'Parental Controls are enabled on your Kindle. Reset Device is locked.).
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