I just received my new Kindle paper white. I bought it on prime day and was given a trade-in amount for my two previous Kindles - Voyage and an old Kindle keyboard wireless. I was emailed a shipping label and instructions on how to return the two trade-ins. The instructions say "you must unlock your device from cloud services prior to shipping us your trade-ins." Right after that there is a "get instructions" to click. But there is nothing on that link about unlocking a kindle. How do I unlock my previous two Kindles from the cloud? I only have a week to get the old Kindles returned to get the trade-in value. I'm sure the answer is simple - I'm just not very IT literate.
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