I received my new paperwhite earlier this week and when I am reading on my side and try to change the page, 9 times out of 10 it will change it but then it reverts back to the current page, sometimes three or four times in a row. Has anyone encountered this problem? I’ve never had this problem with any other Kindle.
I received my new paperwhite earlier this week and when I am reading on my side and try to change the page, 9 times out of 10 it will change it but then it reverts back to the current page, sometimes three or four times in a row. Has anyone encountered this problem? I’ve never had this problem with any other Kindle.
Hello irisheidi, Welcome to Amazon Digital and Device Forum!
I'm sorry you're having trouble with your new Kindle Paperwhite. Try to wipe the screen with a clean, dry cloth. Also try a restart on your Paperwhite.
Ensure you aren't swiping all the way across the screen and accidentally into the Page Back section.
Or you aren't touching the screen somewhere on the Page Back section while advancing the page forward.
Solution to Amazon's inadequate tech support - stop buying their products...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
Solution to Amazon's inadequate tech support - stop buying their products...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
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I received my new paperwhite earlier this week and when I am reading on my side and try to change the page, 9 times out of 10 it will change it but then it reverts back to the current page, sometimes three or four times in a row. Has anyone encountered this problem? I’ve never had this problem with any other Kindle.
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Amazon StaffHello irisheidi, Welcome to Amazon Digital and Device Forum!
I'm sorry you're having trouble with your new Kindle Paperwhite. Try to wipe the screen with a clean, dry cloth. Also try a restart on your Paperwhite.
Ensure you aren't swiping all the way across the screen and accidentally into the Page Back section.
Or you aren't touching the screen somewhere on the Page Back section while advancing the page forward.
Let me know if this helps!
Paperwhite doesn't have buttons...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha
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Amazon StaffHi Pirate,
Thank you so much for pointing this out. I appreciate it and edited my post!
Glad to help...
“Believe nothing, no matter where you read it, or who said it, no matter if I have said it, unless it agrees with your own reason and your own common sense.” ~ Not the Buddha