I have restarted both my laptop and the Kindle and tested all my USB ports and two USB cables. The device gets power from the cable but is not recognized by the computer as a device
Is the Kindle sufficiently charged, turned on and any lock PINs entered? Even when plugged in, they still run on batteries, so, if not charged enough , it's not going to "send data" to your pc to be recognized.
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I'm being extremely clever up here and there's no one standing around looking impressed. What's the point in having you all? - Dr Who
Drat - I did a search here hoping someone else had posted a solution.
From the threads at Microsoft, this is a common problem. Suggestions there include tweaking the power management settings, uninstalling / reinstalling the Kindle app on the computer, uninstalling / reinstalling USB drivers, trying different cables (including using the original one that came with the device), and trying a USB 2.0 versus a USB 3.0 port. None of these worked for me. The Kindle charges, but the computer steadfastly refuses to admit it's had anything connected. Actually I should clarify: I have no idea where the original Kindle cable is - but the other cables have worked in the past.
One comment was that it started when Kindle did an upgrade to the firmware a few months ago - and the timing is suspicious, as mine used to work just fine.
Microsoft is not addressing it and it appears that Amazon is not either. It's perhaps to their advantage to NOT fix it, as it makes it much harder to sideload books purchased elsewhere (or even from Amazon, if you don't have wi-fi) but it's rotten customer service.
In my case, it's definitely on and unlocked. It does not show up as a device on Windows at all even when I go to Settings/Devices.
Interestingly, it *will*, after a minute or so, go into that "I'm connected via USB mode, please eject if you want to use it to read" mode. Which it does NOT exit when I disconnect it - I have to force-reboot it. So this suggests the Kindle knows it's connected, but Windows is not admitting it.