While checking out a new ebook my Kindle Paperwhite somehow disconnected from WiFi and now it wants me to reset everything for WiFi but won't connect. I did restart twice and everything but it won't let me reconnect to WiFi or set WiFi up again. It's not WiFi or the router it's the device. My other devices are working fine with WiFi. Has anyone else had issues with this?
Restart your wifi router. Even if other devices are connecting fine, there can sometimes be communications issues between a router and one particular device. My router occasionally gets huffy and stops 'talking' to my laptop.
It would also be a good idea to reboot the Kindle (a bit different than a restart). Make sure it's charged, unplug it, press and hold the power button in for a full 30 seconds (time it, and ignore prompts), then release and leave it alone for a few minutes.
I've had the same problem with my Kindle Paperwhite for the last month. I know the problem wasn't with my WiFi because I have had no problems connecting other devices to it. The only thing that worked after numerous restarts and following the WiFi issue instructions for my Kindle was doing a factory reset, which unfortunately wiped out all of my highlights and notes.
I have been getting this message no matter what I do. Battery has a full charge and the "Wi-fi" icon is at the top of the screen. I have a 6 year old Kindle. I think it is a Paperwhite. 6 1/2x4 1/2 inches with 5 buttons at the bottom and a power button by the charging port. When I first got it it used a cell phone signal to update, now it wants to use Wi-fi but says it cannot connect.
I continue to get the following message:
"Your Kindle is unable to connect at this time. Please make sure you are within wireless range and try again. If the problem persists, restart your Kindle from the menu in Settings and try again."
I am 3 feet from the router and the desktop, Bose radio and 2 iPads all connect to the wi-fi with no problem. I borrowed a book and the Kindle web site told me it was downloaded to my Kindle, but it has never shown up there.
The Paperwhite has no buttons below the screen, you have a 5th Gen Kindle aka the Basic Kindle.
Also, try a reboot of the device (hold power on for a full 30 seconds) and the router (unplug for a minute). If that doesn't work, you might want to check and see if your router is broadcasting in both 2.4 & 5.0Hz (check with your internet provider as to how to check this)
My Kindle software is 4.1.1 I have a new Airport router that broadcasts in both 2.4 and 5.0 GHz. I have tried the reboot several times as well as unplugging the router. When I plug the Kindle into USB it does not show up on the desktop so I can drag the update bin to it.
Found a solution. The Netgear router has two speeds for the network. Supposedly it will switch between the two automatically if both speeds have the same network name and password. BUT THEY DON'T SWITCH AUTOMATICALLY. The paperwhite only recognizes the slower speed network. It's the one that only has channels 1-11. The faster speed has thousands of channels.
So all you have to do is change the name of the slower speed network....I called mine KINDLE. VOILA.....IT CONNECTS! Leave the other one alone.
My tablet is a few years old and doesn't recognize the faster speeds either so it's on the Kindle network too. Everything else connects to the fast one.
My Kindle Paperwhite (7th generation) would not connect to wifi even after rebooting the modem and the Kindle and trying to connect on other wifi networks (unsuccessfully). So I reset the Kindle to its original settings, updated the firmware via a USB connection (now running 5.9.7), and still cannot connect to my wifi network. The Kindle "sees" the modem (a verizon FiOS modem) and I am trying to connect to the slower connection (the 2.4 not the 5G). I have also been unsuccessful trying to connect using the WPS button on the router. I get the "Wi-Fi Error" message. I know I must be overlooking something. Any suggestions?
Recently bought a Whitepaper Gen 10 and cannot connect to WiFi. Kindle finds the router but with trying both password and WPS methods, nothing works. Have three other Kindle e-readers with no problems. Router is set to Auto for both 2.4 and 5G speeds but Kindle finds the 2.4 OK. Help.