- When I turn off the screen and quickly turn it back on, the issue does not occur. The grace time is perhaps a few minutes
- When I turn on the screen after a longer time ( multiple days), there is sometimes no response at all. Then I have to use the 40-seconds forced restart. That does work.
The problem was worse on a previous firmware. I had to do the 40-second restart every time. I did a factory reset, which gave a me newer firmware than I got through the "Update your kindle" option. The current firmware is 220.127.116.11, the most recent
Is the device in a case that has auto sleep-wake features? If so, take it out of the case for a while to see if that clears things up. The magnets in the case that makes the feature function, can sometimes, and easily become loose, and results in the sort if issues you are experiencing. If it's not in a case, search for any strong magnets that might be nearby (or any that are nearby to wherever you charge or set it down at night).
If no magnets are in play, whenever it happens, take note of how you hold your device. The buttons are manufactured in a way that a slight bump or touch is all that's needed to turn the device or screen on/off. Some people, myself included, have had to train themselves, as it were, with how to hold their Kindle so as not to accidentally bump the button(s). When I first started using my first Paperwhite, I kept accidentally turn it off whenever I moved my lap.
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I'm being extremely clever up here and there's no one standing around looking impressed. What's the point in having you all? - Dr Who
Is the device in a case that has auto sleep-wake features?
No, it is not in a case
If it's not in a case, search for any strong magnets that might be nearby (or any that are nearby to wherever you charge or set it down at night).
No magnets involved. The problem occurs no matter where I use the device
take note of how you hold your device.
This is not the issue. The problem occurs immediately after turning on, not during use. Also, it occurs every time since the problem started, while it never happened before. There is definitely a problem with the device itself.
have you tried a reboot by holding the power button in for a full 30 seconds?
Yes, i have done this several times. I have also performed a factory reset. The latter helped: the problem was worse before the reset.
is your device perhaps full
No, as far as I can tell, it is almost empty since the factory reset
and trying to complete an update?
Not that I can see. It says that it is updated to 18.104.22.168, the latest version
Not always, but I did a full charge and the problem was still there. Prevelance might be slightly less when fully charged, but that could be my imagination playing tricks TBH
[You say when you just tap the button after a few minutes, there's no issue...(so device is in sleep mode?)]
- sometimes there is no issue if I turn on the screen fairly shortly after I turned it off. But not reliably.
[Are you Powering device OFF each time you're done using it....or do you allow it to go into sleep mode?]
- allow it to go to sleep by itself, or tap the button at the bottom. Problem occurs either way.
[I'm trying to understand why you need to enter "password" every time......?]
I have put a simple passcode on it, because my toddler kept playing with the device...
I disabled the passcode, but the problem persists.
The weird thing: the problem only comes up after the passcode. The device wakes to ask me the code, but it can stay at that screen indefinitely. The problem only pops up afterwards, which suggest that the problem is at least partially a software issue, not just a hardware issue related to waking up.
[On my PW, I simply tap power button to turn screen Off....Then tap to turn On.]
Yes, I do the same.
Next time you are done using device:
1.turn off wifi
2. slide screen brightness down
3. Tap power button to turn off screen.
Next time using device, just tap power button to turn screen On...
Not sure if that's the issue, but please post back and let us know what happens. ]
No effect, sadly.
[If it's still under Warranty....no problem, replace it.]
Would be nice, but no. I had another weird problem with an earlier kindle that was outside of warranty but not that old. Should I just budget for a maximum 2 or 3 year lifetime, with mild around-the-house usage? I am tempted to get a Kobo, if those are more reliable?
I have one device that's over 8 years old and still working and it had continuous heavy usage for 4 of those years. My current main reader is a late 2014 model and it's still working fine. So, I'm not sure you need to budget for a new one, just treat it kindly.
Don't get a Kobo expecting to be able to send your Amazon purchased books to it. Even if you format shift them, Kobo doesn't support wireless delivery except from their own store, and from public libraries. (on one model only)
All transfers need to done via USB from a computer. For an inexperienced user who is used to the Amazon universe, Kobo isn't a great choice, unless you'll buy all of your books directly from Kobo.
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How to contact Amazon CS:
Use the HELP link at the bottom of any Amazon page, then NEED MORE HELP...then CONTACT US...and CONTACT US again...select CALL or CHAT. The Call option allows you to input your phone number, and they will call you. Don't use email, and don't Google for a phone number, the results are scam numbers.