My kindle charges but will not turn on. If I hold it for the 40 seconds it shows the kindle screen and the progress bar at the bottom.It gets to the end of the progress bar and goes directly to a screensaver type screen. Never opens the Kindle. Also never goes to a totally blank screen if I try to turn it off. Any suggestions before it hits the trash?
Doesn't matter which Paperwhite Linda has as the instructions would be the same for all of them. I suggest using a different cable and plugging it into your computer for a couple of hours, then doing a restart by holding the power button in for a full 30 seconds
Like Linda I cannot turn off my new Kindle Paperwhite whereas I could with my older version. I travel a fair bit and need to completely turn off my device. A friend has the latest Kobo and has no problem. I will either have to trash my new purc and revert to using my earlier version or changeover to Kobo. It is ridiculous that I cannot completely shut down my device.