Try Restarting Your Device Restarting your device can resolve many issues—just disconnect the power cord (from the back of the device or from the power outlet), and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select Button and Play/Pause Button buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
Thanks, Ohio, I restarted the device (several times actually) but didn't work. I unplugged it from power, plugged it back in, and that didn't work.
I then reset it to factory settings. That hasn't worked, either.
The settings / network shows all normal with good connection. I tried 2.4 and 5 GHz bands and same results.
Netflix seems to work okay.
All the other apps I have loaded such as Hulu, CWseed, ABC, Pluto all give a network error type message.
My laptop, desktop, and iPad all load Hulu, CWseed, and ABC with no problems.
So, I am thinking there is a problem with this Firestick itself (of course, now that I've had it over 30 days and probably cannot return it) and
the fact that we got a new ISP is just coincidence.
Any of you Amazon staffers got any suggestions?
I am so sorry you are still having trouble after so much troubleshooting! At this point, I would suggest checking with your ISP for any potential router firmware updates. Another step you can take, since you already mentioned having a dual-band router, is adjusting the channels and trying to reconnect.
In the 2.4Ghz band, try a channel between 1-11. In the 5Ghz band, try a channel between 36-48 or 149-165.
If you are still unable to connect to your Wifi, please Contact Us so we can try some live technical troubleshooting.
I'm currently having the same problem, i run off a MR1100 nighthawk LTE hot spot and has been working great for months then an update for Kodi came out and after updating when i first turn fire box on connection is great but in a minute goes to connected with problems ( no internet ) i have internet on all my other devices and the fire tv says very good signal. I have tried everything i can find, spent 2 hours with AT&T tech support, thats who the hot spot is through, and they had no idea. So if you find a solution to your problem please let me know so i can try and fix mine, thanks.