All of a sudden....I can no longer see Amazon Video on my Firestick homepage. It was allways there - annoyingly promoting Amazon Prime videos, but now it is just gone.
I have searched through all my installed Apps - nothing.
I am on Amazon Prime - and I can still watch Amazon Prime Videos on my smartphone and on my PC. But not on the Amazon Firestick !!??
How do I get it back?
(PS: I have 2 Amazon Firesticks - for 2 different TV's - and both of them have lost the Amazon Video App)
I recommend checking to see if your Fire TV Sticks are up-to-date with the most recent software version available.
To manually check for updates in the Fire TV menu:
Go to Settings.
Select My Fire TV, and then About.
Select Check for System Update.
I also recommend restarting your Fire TV Sticks after installing an update. To restart your Fire TV Stick, unplug the power cord or adapter for three seconds, and then plug it back in.
Please let me know if you continue to experience this issue.
All of a sudden....I can no longer see Amazon Video on my Firestick homepage. It was allways there - annoyingly promoting Amazon Prime videos, but now it is just gone.
I have searched through all my installed Apps - nothing.
I am on Amazon Prime - and I can still watch Amazon Prime Videos on my smartphone and on my PC. But not on the Amazon Firestick !!??
How do I get it back?
(PS: I have 2 Amazon Firesticks - for 2 different TV's - and both of them have lost the Amazon Video App)
Anyone else having this issue??
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Amazon StaffHello Derek V,
Welcome to the Forums!
I recommend checking to see if your Fire TV Sticks are up-to-date with the most recent software version available.
To manually check for updates in the Fire TV menu:
I also recommend restarting your Fire TV Sticks after installing an update. To restart your Fire TV Stick, unplug the power cord or adapter for three seconds, and then plug it back in.
Please let me know if you continue to experience this issue.
Hi, I experience the same problem on my firestick now. Cannot find Prime video App. rebooted, re-powered and checked for updates.
SW ver Fire OS 5.2.7.2
Fire TV Home ver: 6.1.8.1-012
Home screen does not show an asset card for a recommended show on upper half of screen, as it normally would.
If I check Settings -> Applications ->Manage Installed application I find three different Amazon video apps:
1. Prime video, ver: PVFTV-8.0582
2. Prime video, ver: 4.7.21-firetv-armv7a
3. Video, ver: FireTV.260.54801
-But no Prime video app on home screen. Any help deeply appreciated
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Amazon StaffHello Norway,
Welcome to the Forums!
As you have performed the above troubleshooting, I recommend contacting our Fire TV team using the following link:
Contact Us
Please let me know if they resolve your issue.