I was unable to get disney + to play on my Samsung tv using the 4k firestick. The Disney app was the only one with an issue. After trying several things I found 2 solutions.
1. With the firestick installed directly into the tv hdmi port, changing the firestick audio setting to "stereo" rather then best available or the Dolby options allowed the disney + content to play without problems.
THANK YOU Ed E! Of all the recommendations i read online yours was the only one that worked.
Anyone with similar issues; I have Pioneer Elite with LG Surround Sound system, Firestick is on the 'HDMI IN' on the LG sound system. As Ed E said, i changed the firestick audio setting to "stereo" rather then best available or the Dolby options allowed the disney + content to play without problems.
Thank you so much update worked for me lol didn’t think I needed to update since I just took it out the box thought it world automatically update but it didn’t. Thank you again my daughters appreciate!!!
+1. Thanks! Looks like we weren't the only ones to get a Fire TV Stick for Black Friday and were disappointed that Disney+ wasn't working out of the box. Ordered for the kids but my wife has already commandeered the remote!
That was it!!! After just about giving up on Disney+ for my 3 year old Vizio, I found your advice and I changed the Fire TV stick sound setting from “best available” to “stereo”... bam, now I have sound and a picture that no longer freezes after 6 seconds! Thank you, thank you, thank you.