My fire stick was plugged into a surge protector, a Monster HTS-1600. I’m not sure the surge protector has anything to do with this issue but wanted to remove another variable for the time being. I was using the 5v 1.0amp charger that was supplied in the box with the fire stick. I went and grabbed a Samsung charger from an old phone that’s capable of fast charging. It’s rated 9v 1.86amp | 5v 2.0 amp. I plugged it directly into the wall for initial testing and this seems to have fixed it.
I was also experiencing a reboot when a commercial was about to start on the IMDBtv app. I suggest grabbing a 2.0amp charger and giving it a try. Hope this helps.
Happens to me on CBS ALL Access way too often, sometimes every commercial break. Other apps that break to commercial does not happen, Hulu being one for sure. I have not tried IMDB but will to see if it is the same. My initial thoughts were the server wherever the commercials live is too slow or without bandwidth and the stall causes the restart. I might buy the power draw but seriously... how much power does it need? I'll try it, but does anyone have a support number or email? I buy CBS through Prime, so not sure who to ask for support.
I am having the same issue, watching the IMDBtv App. It re-boots my Firestick on every single commercial. It started a couple weeks ago. I’ve been watching The Middle and when I got to season 3 it started doing it like every other episode. Now I’m on season 5 and it does it every single commercial break. At first I thought it was just a glitch with the show. But it seems to happen regardless of what I watch. I’ve tried everything they said here to fix it. It doesn’t work. It’s Very annoying and frustrating! It doesn’t happen with any other Apps or channels except IMDBtv. So what is the deal Amazon? Are you going to fix it?
I’m experiencing the same, also with the IMDb TV app on every commercial break. Used to be on every third commercial break or so, but now it’s every one restarts the fire tv stick. Already have it on a 2 amp charger and it only happens with this channel. It’s not actually an app so there’s nothing to reinstall, update, or clear settings from.
Mine was restarting on every commercial break (on IMDBtv only) - so i plugged it into the wall and changed it to to 2A and that seemed to work - now it only restarts on every 3 one. I spoke to the someone at amazon and hey said the only fix is to do a factory reset. I don't understand how that could fix anything when the hardware change actually made things better? has anyone tried this with any luck?
I upgraded the USB cable and power supply (Larger cable & 2.4 Amp charger) The problem went away. I was using the USB port built into my TV. During installation, the fire-tv stick warmed me that the USB supply didn't have enough power. I ignored the warning and never had any issues until I started watching IMDb TV with commercials. Don't connect to the USB port from your TV/monitor. Try using the USB power supply that came with the fire-tv stick. If that doesn't work, Upgrade to a better cable and USB power supply that has a minimum output of 2.0 Amps.. The inexpensive cable provided with the stick is too resistive. This increased resistance causes a small drop in voltage and reduces the power output of the charger.
I have the same issue with IMDB streaming. Connected using the power supply that came with the FireStick. I've tried the suggestions except replacing the power supply. If I have to do that then I'll return it. Just putting this out there so Amazon knows it is affecting more people than probably take the time to report it.
When is Amazon going to fix this issue?? I never had a problem with IMDb until a few weeks ago. Before that it was just fine and never rebooted on commercials. My equipment and etc worked just fine before... so why now? What’s the issue? PLEASE FIX!
I recently started watching Fringe. The IMDb app is what it says it’s on even though it says it’s prime. One Troubleshooting method suggested on Amazon’s Help Center is go to Settings/Apps/Manage Installed Apps and Clear Data for the app that’s giving you the problem and then Reset the stick. See specifically under the Troubleshooting suggestions. However IMDB Tv isn’t listed in my Manage Installed Apps. Instead I did that to the Prime Video apps. Amazon also suggests Clearing the Data and then uninstalling the app in question. But again IMDb Tv is not listed. So again I looked at doing it for the Prime apps but of course you can’t delete either Prime Video app (I have two for some reason one that’s white and one that’s blue). I suspect that’s why Support is instructing people to Reset to Factory Defaults. Now I’m trying the massive update that’s available. Hope the update fixes it but this is definitely related to Amazon now offering IMDb tv whereas I think it was its own app previously...maybe. I really do NOT want to reset to factory defaults on all of our fire sticks.