I have 2 second generation firesticks. Both are stuck on What's New: Try announcements with Alexa screen at startup. I have tried new batteries, holding home button, and holding select and play/pause buttons. Please advise.
Ok, so I have two fire sticks. One is stuck on the what’s new page, and the second as stopped working full stop. What the hell is going on here. What’s the answer or is amazon just not interested in it’s customers once they have their money.
The same issue brought me to this thread. Couldn’t let it time out on its own bc the screensaver would pop up. I was able to unplug the device from power and as soon as I plugged it back in, when the announcement screen came up, I clicked the center button on the remote like crazy to try and select the continue button on screen and I suppose I was fast enough for it to work before I was stuck in the update screen limbo again. Then my fire stick updated on its own at the home menu and now it’s fine.
That did not work. Still stuck on the "What's New: Try announcements with Alexa screen" at start up.
Also tried the factory reset without a response.
Hi Nickc445! Welcome to our Digital and Device Forum!
I'm sorry to hear you are having trouble with your Fire TV Stick. If you have already tried all the suggestions described above, please contact us by clicking on this link. So we can give you further troubleshooting advice.