When I open the PlayStation Vue app it leaves the you’re watching on the screen, won’t allow me to change anything, can’t go to the guide or dvr and I’ve tried everything I can find on the web to do. If I go into the app settings for PlayStation vue and clear the cache and reinstall it’ll work once I log back into it.....but I cannot do that every time I turn on the tv. I’ve unregistered and then registered the cube in my account under manage my devices too. If I ask Alexa she says okay tuning to said channel but nothing happens. Super frustrated and would appreciate any help!
Are you experiencing this issue with any other app on your Fire TV Cube?
If not, you may want to reach out to the app developer to see if this is a known issue on their end. You can usually find the developer's contact/support information on the product detail page of the app.
Are you using a hardwired (ethernet) network connection (rather than WiFi)? If so, try switching to WiFi in network settings. There was a problem with the Acorn TV app that it would not work with the hardwired connection but worked fine with WiFi. Finally, after 6 weeks of user complaints. Acorn fixed it.
The slowness of some app developers responding to problems with the Fire TV version of their apps is discouraging. I suspect it's really bad if your issue only occurs for a small fraction of Fire TV users (as in the Acorn TV case just mentioned).
Thank you for the tips. I am using it in the wireless option so that’s not the issue I believe. I have the fire stick in use on my other tv and it’s having no issues with the app....why I posted here as it seems more the question is with the cube but I’m not an expert by any means.
I just found a post on PlayStation support with others having the same issue....why can’t these companies work together to resolve problems instead of acting like 2 y/o and pointing fingers at each other? 😒
From past experiences in dealing with associate vendors whenever we made changes to our systems OS's at work or pushed updates to our infrastructure/firmware/software that would require outside vendors to make adjustments in their own software/infrastructure to maintain compatibility, more times than not those vendors (like in this case with PS Vue app running on FireTV's OS) tended to wait around to see what broke and what didn't after the OS was updated and then work on the fix. They also tended to blame us for the problem even though we notified them months before the changes were actually made.
I actually had a couple of programmers from a couple of vendor companies we dealt with, tell me it's cheaper and easier for them to just wait to see what breaks so they only have to fix what broke than to do upfront testing on their own and be more proactive. Basically, it's cheaper for them to just wait and fix it afterwards. The real test of a company then is to see how quickly they then push an update to fix the issues created.
So unless Amazon just didn't notify companies like PS Vue of upcoming changes, I would tend to lean on Sony as the ones that dropped the ball, not Amazon. Unfortunately, as far as I have found, Amazon doesn't release update change notes for public view either before or after an update is pushed.
And unfortunately for us Cube users, I suspect Cubes are a very small percentage of Fire TV devices in use. So a problem that affects only Cubes has even less chance of getting attention either from Amazon or app developers. Sure would like to know sales breakdowns by Fire TV device type -- but Amazon will NEVER give that out!
Just FYI, here is a link to a current PSVue forum thread on this topic: