I turned off and unplugged the fire stick for 5mins and it wont update, it shows its loading and then it disconnects on its own and goes right back loading and does the same..
I turned off and unplugged the fire stick for 5mins and it wont update, it shows its loading and then it disconnects on its own and goes right back loading and does the same..
Hi alexdanielletorres, Welcome to our Digital and Device Forum!
I'm sorry you're having problems updating your device. Please try the below troubleshooting. Let us know the outcome, or if you need additional help!
Disconnect the power cord from the back of the device or from the power outlet, then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
Thank you!
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I turned off and unplugged the fire stick for 5mins and it wont update, it shows its loading and then it disconnects on its own and goes right back loading and does the same..
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Amazon StaffHi alexdanielletorres, Welcome to our Digital and Device Forum!
I'm sorry you're having problems updating your device. Please try the below troubleshooting. Let us know the outcome, or if you need additional help!
If your device freezes or turns off on its own, won't start up, won't power on, or won't display on your TV, go to Fire TV is Frozen Blank or Won’t Power On.
Restart Your Device
Disconnect the power cord from the back of the device or from the power outlet, then plug it back in.
You can also use your remote to restart your device. Press and hold the Select
and Play/Pause
buttons at the same time, for five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
Thank you!