I am having the same problem. My Fire TV Stick is getting plr_prs_call_failed error for all Prive Videos. This happens for over a week now. I've reset the device, cleared the cache/storage deregistered the device, etc. Nothing helps. The problem is only with the Prive Videos, everything else works fine - Netflix, Youtube - no problem streaming. Amazon support is zero help. They refuse to escalate the issue. I tried playing prime videos on Chromecast and it works every other time, but mostly getting the same error.
Oh, and prime plays fine on my smartphone connected to the same network.
I’m having the same issue. Cleared cache, data, deregistered device, powered everything off multiple times. Other apps work fine, but everything on Prime Video comes up with this error code. I’m not going to continue to pay for something that doesn’t work. Plenty of other services to choose from.
yo estoy teniendo problema con este mimsmo error en mi fire stick , como lo puedo resolver, soy un nuevo miembro de prime video , me funciona bien en mi pc y mi mobil , el problema solo lo presenta mi fire stick