I am running into problems with my firestick 4k. We changed our WIFI and now the Firestick says home not available and wants me to update network details. So far so good, except that it doesn't allow me to control it through the remote. The remote works, as in it changes volume on my other devices, power toggle works, except the firestick doesn't read any input. My phone app also doesn't detect the Firestick at all.
I've tried to re-pair with home/select on remote, unplug stick, and menu/back on remote for clearing remote - nothing worked so far. I would imagine de-registering wouldn't do anything because the Firestick doesn't know, unless I somehow manage to connect it to the internet...?
Just tried, but it just says "searching for Fire TV devices" without anything actually connecting to it. Independently of me being signed in or not. Any pairing efforts with the remote don't work either :-/
The phone app won't work until after you have set up the firestick to your new network with your remote. Take the batteries out of the remote and put them back in again. If that doesn't work, try to re-pair your remote by holding down the home button for a couple of minutes (it rarely pairs during the stated 10 seconds). If that doesn't work, contact amazon support.