I just got a new 4k Fire tv stick this week. The remote power won't come on. The indicator doesn't light up. I tried it with new batteries. And i tried wiping the metal connectors the batteries touch.
So of course i can't try pairing it or anything. Anyone have a suggestion? I'm about ready to mail it back to Amazon. Thanks
I'm so sorry it's not working as expected! Let's try the steps here that have helped many with this same issue. It says "The remote that comes with your Fire TV device will automatically pair after you insert the included batteries during setup. If your remote doesn't pair automatically, press the Home button for up to 10 seconds to try again."
Let us know if this helps pair the device!
Also, welcome to the digital and device forums! Usually a peer or fellow customer has an amazing answer on here for any and all kinds of issues, so you're certainly in the right place for advice and guidance!
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