Where does the Recast get the guide data, from the OTA station or from Amazon?
I am in Denver, CO metro. Channel 7.1 made a transmission change a week ago and now Recast guide shows the guide of channel XHMZDT (Spanish) for channel 7.1, not Denver 7 (an ABC station). I have rescanned many time and even did a factory reset of the Recast.
Does anyone have a solution to get the guide corrected?
Because the guide did not show up on my Recast system until after I scanned for OTA channels, I would make the assumptions that it is based on OTA content. While I have said that two of my televisions have a channel guide capability for antenna and neither provides a guide (Sony - 10 years old and VIZIO -< 1 year old). I would contact the Amazon help desk directly.
Roginator, where are you thinking to change the zip code? I changed the zip code in Fire TV. That will not help the Recast. I do not see any where to set it n the Recast. Recast dos not show up under devices under Amazon account.
Mr MTB, I am having the same exact issue and I live in Aurora. First I lost ABC altogether, now I have it but it is showing on the guide as the spanish channel. Have you call Amazon? I tried updating the software on the recast but that didn’t help either. Please post if you figure it out. I will do the same.
Similar problem here in Atlanta. About a month ago I lost Channel 2 WSB (our local ABC channel). It is located very near the other network stations in Atlanta but I wasn't receiving it. I tried rescanning, moving the antenna, rescanning, purchased an outdoor antenna and installed it on the roof. Rescanned, moved antenna, rescanned, moved until I finally gave up. Today I discovered that the broadcast was there the whole time but it's on a channel called XEW that shows Spanish program listings and times in the guide but my normal English ABC programs on the TV. I can watch my programs but scheduling is basically impossible.
I'm having the same problem in the Harrisburg, PA area. On the guide, CBS 21 is showing as some Spanish channel 21.1. Help please! I did reset the fire stick to factory defaults but a couple days later the problem reappeared.
Ditto with Boston's CBS WBZ-TV 4.1 now showing as SBT HD with its Brazilian shows in the Recast guide. I first noticed it this past Sunday, October 6th. The Amazon customer service rep documented this issue and sent it on up the line last night. Here's hopin'...
I’m having the same problem. Decades TV station was added to my locale Oct. 1, but in the guide it shows up as a duplicate of another station. I can watch the programs but can’t record anything because the guide is wrong. If I plug the antenna directly into the TV, it shows correct information, so I know it’s an Amazon problem not the station. Called Amazon a week ago and they elevated the problem, but at this point nothing has changed.
I'm having the same problem in the Mechanicsburg, PA area. On the guide, CBS 21 is showing as some Spanish channel 21.1. The main channel We watch and record!!! They need to get this fixed ASAP! My wife is not happy!!!!