I tried every troubleshooting tip listed here, along with information provided by an Amazon associate. My remote would not respond. I was offered the opportunity to purchase a new remote for $29.99... then was offered a discounted price of $14.99. Both were outrageous as far as I'm concerned. I downloaded the Fire TV app from the Google Playstore and am able to control my firestick with my phone. I'd buy a new firestick before I would purchase a new remote. Ridiculous.