I have also contacted them (inasmuch as I am able to) and linked them to this thread, told them to note the amount of traffic it gets. Received typical Amazon non-response. “It’s an internal process, we don’t give customers feedback on their feedback, blah blah.”
Not having a true signal strength is criminal. I bought my in-laws a cheap digital tuner and that thing has nice signal strengths so my guess is the hardware must be able to output it, it must just be some sort of management decision to hide this from us. So dumb.
I haven’t seen any more posts on this issue since April ? Has anyone figured out how to turn off the weak signal notifications ? I’m still getting them in August and i’ve Never seen a reply from Amazon.
Amazon doesn't monitor this forum. Occasionally, a staff member will respond but it's usually pretty worthless. The message only appears if your signal falls below a certain threshold strength. You may be getting an OK picture but the signal is weak. A better antenna is the solution.
Amazon . please make an option to turn off the weak signal banner! The channels it does it on are coming in fine on my recast except I can't watch with a flashing banner. Very annoying!!!!! I would have not bought this if I had known before I purchase it!
I agree please give us a way to turn this particular pop-up off. I have the auto-play setup on my fire recast but it is almost no good when I have to grab the remote between every episode when binging in order to get rid of this pop up. It comes on on every episode on a certain Channel I watch and yes they may have some problems but in a whole Essence the episode is quite watchable
I have the same issue. The pop up message "Weak or no signal....." is extremely annoying. The program that I am watching is being shown just fine. But it keeps showing that pop up mesasge. AMAZON PLEASE DISABLE THAT!
I’m not holding out much hope.Notice how old this thread is and the evidence on other threads that Amazon support staff at least reads them.This complaint should have an easy fix for someone with any knowledge of the software, yet still this thread lives on.
A lookup of the FCC ID on the Recast shows that the approval was originally issued to a Nimbocumulous LLC.This appears to have been the original developer which sold the design to Amazon.Beyond the mention in this Wiki, and the FCC Registration, Nimbocumulous appears to no longer exist.
When a product design is purchased under deal heat generated by competing offers for a product, due diligence is sometimes overlooked.If the original developers are not contractually bound to support the product and the design is poorly documented, the knowledge base can leave with the developers, leaving a product that the buyer cannot readily support.
I live in a signal saturated location between two major television markets. I finally placed an Antennas Direct ClearStream 2MAX on my upper deck (sounds like a fancy house but is not), ran coax down to basement, and hooked it into my existing coax network. I got many, many more stations. I also used the various web sites and FCC site to point the antenna the right direction to get the maximum number of stations from both markets. I tested it direct to a TV and Recast holding the antenna by hand to get best location and where to point it. Yet, CBS in both markets is the one network that throws up this bad signal message. One broadcast tower is about 6 miles from me on a hill in the city. My neighborhood is also on another big hill. The other transmitter is about 20 miles from me (the Antennas Direct receiving antenna has a 60+ mile range and is a top rated model.) But both of these CBS stations have break up problems.
My scenario is about as good as it gets now! This message is nothing but a nuisance that has to go!
BTW: adding an amp actually reduced the number of stations considerably. People think amp = better but, not if you are in 60 miles of the stations you want to get. Amps are only for distant exurbs and near country trying to boost over all majority weak signals — probably to a big roof mounted antenna like a Channel Master.
Even post repack in each phase, stations may need more time. My regional PBS is on a temporary low powered antenna and, I no longer can get it. I contacted Antennas Direct and they confirmed that even people close to the temp antenna, cannot get it! The station said it will be sometime in Fall 2019 before it is back to full strength.
This annoying message is pure UI and UX excess and, compounded with the FCC repack, is only making it worse for Amazon and sales of this product.
Enter your address here to see which stations are doing a repack or did one, to see how it impacts your signal.
I wrote an email to Amazon regarding the pop up I have gotten since NBC changed their signal and the DC users needed to rescan their channels. After the rescan I get the message intermittently on my NBC station. The following is Amazon's response:
"Greetings from Amazon! I understand that you are receiving weak signal pop ups on your Fire TV recast device. I'm sorry for the inconvenience you are experiencing. Please note that there is no option to disable these pop ups as it notifies connectivity issues though the image is clear, I request you to try below troubleshooting steps which would help us to resolve this issue. 1. Reposition or reinstall your digital antenna to improve reception (not on concrete). 2. Connect the antenna directly to Fire TV Recast, not your TV. 3. Restart the Fire TV Recast. 4. Restart the paired viewing devices. This should help in not receiving the pop ups. In the unlikely event if the issue persists, please don't worry, I request you to contact us via Chat or Phone where you can speak to our live customer support executives who will gather the required additional information to provide an accurate and expedient resolution. Please note that we'll be able to determine the exact cause of the error that you've received by live communication. I realize that at this point of time asking you to contact us again would be disappointing, however, we would really like to assist you better. We greatly appreciate your patience and cooperation in this matter. To contact us via phone: http://www.amazon.com/callme To contact us via chat: http://www.amazon.com/clicktochat Be assured that we are here to take care of any issue you've encountered and ensure we resolve your concern to the fullest of your satisfaction.
Thanks for your understanding. We look forward to seeing you again soon."
Their statement "Please note that there is no option to disable these pop ups as it notifies connectivity issues though the image is clear, " shows that they have no intention of resolving this issue and it is for our benefit. Unfortunately, a roof top antenna will not get all stations equally, and most folks to not have my mast rotor. The antenna direction is a compromise and we as the consumer know that the position of the antenna can not be optimal for all stations and to be continually rotating the antenna for each station to eliminate a pop up is unacceptable. Once the user has been notified, there should not be any necessity to periodically let the viewer know that their reception is not optimal.
I am not sure what good a chat would do given I have done the 4 steps they enumerated before they replied to my email.. I did not have this issue before NBC changed their signal and the image is good regardless of the Amazon message.
My new second floor deck rail mounted antenna is made by Antennas Direct. I called them to be sure my position was good (it was but, you never know). Yep, it was pointed the right way (at the weaker stations for me) with my local (very strong) stations behind it.
One distant weak station (I can't even get it now but it as fine in the past with cheaper and lower height antenna) is in middle of repack on a low power tower. I will just have to wait. But the other closer station is probably being blocked by my roof line. As I suspected, the only option now is to test if a higher antenna might fix it. It was suggested I test it by using a broom stick or pole or PVC pipe to temporarily raise it up higher on the smaller mount (which, is not designed for permanent longer masts as a high wind load would rip the mount off!) But even if I do that, these pop up messages still have to go! There will be weather and atmospheric conditions that will cause them even with a perfect signal!
This is something Amazon does not seem to understand…