This is ridiculous! They say they're working on a fix, but six months go by, and they still have nothing! Given 6 months, I'd bet that I could find the fix, so I see 2 possibilities. They're either a bunch of incompetent, unqualified nin-com-poops, or they're a rotten pack of liars. As much as I hate liars, I'd rather that be the case. At least there would be some hope of getting a fix sometime. Meanwhile, is there really any point in contacting a "specialist"? Is the data from my recast going to be any different than the data from another with the same defect? And the problem seems to be so common, it should be easy to find the bad ones before they leave the factory. which would give them plenty of boxes to test and observe first hand, they wouldn't need input from users who have better things to do, and that would also stop the sale of defectives to unsuspecting victims. They could call this process "Quality Control". WOW! What a concept!
Seriously, they continue to sell defective units that should never even leave the factory, and one of the main reasons I buy from Amazon is to avoid that type of sleazy business practice. Actually, my recast also has other more serious problems, but given the pathetic absence of documentation and frequently ineffective support, I see no reason to waste any more time looking for elusive solutions. Having a known defect that might never be fixable is reason enough to return/exchange, and if the new one is defective, I'll return it, and repeat until I get one that works as it should. And they should thank me for doing the QC that THEY are not. I hope everyone else who's been sold a box with that same known defect will do the same. If nothing else, that should at least draw attention to a problem they've chosen to' ignore.
Chatted with support last night and asked for help with this ongoing issue of playback stopping when a recording starts. He told me to check for a software update that was waiting to install. I did as he said and went to the Settings, my fire TV, about, check for updates. There were none. I went into settings for the Recast today and the current Recast version is OS 22.214.171.124(NS6265/2155)). Fire TV home version is 126.96.36.199-713 Does this concur with other users in this fourm? There is no place on the Recast menu to force or check for an update. I had to reboot all devices the router and modem. Checked again, there still was no updates available. The support told me that I had to send the Fire recast back to Amazon for repairs or replacement. That would take at least 10 days, without a recorder. Must be a better way.
WLMorris. Just tried your tip using the voice command " show my recordings". It worked! Playing show did not pause, or go to black screen and the recording started as required. Thanks for the tip. Now to let everyone in this group know the "fix"/workaround.
Count me into the population of folks who have this problem. Our device is about three weeks old, and while the workaround sounds promising, there's no reason we should have to do that to get reliable playback.
I purchased 4-Tuner Recast in August and it's paired with a 4K Firestick. I'm also experiencing this issue, i.e. watching a recorded show and when either 1 or 2 other shows start recording on the hour, my screen goes black (no other Fire TV/Stick is in use). I have to back out and go back to the list of DVR recordings to restart watching the recorded show.
I did try the suggestion posted above to use Alexa voice command "show my recordings" last night and the black screen issue did not happen. Time will tell as I experiment with this temporary workaround.
Count me as another Prime member suffering through this problem.
I have a 4 tuner Recast with a 4K Fire Cube and a HD Fire Stick. I start watching the recorded PBSN at around 6:20pm. At 6:30pm, just as the national news begins recording, the recorded PBS Newshour stops. Then, when I start watching the national news, it stops about 10 or 15 minutes into the program. I haven't tried the voice command yet but we shouldn't have to do work-arounds to get our Fire TV to work properly.
Hey guys, while the unit is still under warrantee get an Return Authorization and send your device back. Amazon, at least for me, has sent a replacement device and I use its packaging to pack the defective device for its return. Continuing to do the same thing and expect a different result is not productive. My 4 tuner Recast is not having any issues so the design is not defective. It might be a quality assurance hardware issue in production or a component utilized within the unit does not meet its design specifications for a small number of units. If they can not fix yours via tech support, send it back so that they have a unit that is faulty. Keeping a defective unit at your residence does not benefit anyone. If the defective unit is returned, Amazon will have a unit that exhibits this failure mode and they will then be able identify the failed component and engineer a remedy to fix it.
Same problem here. Just bought the 2-tuner, 500GB model. We were watching a recorded show when the recording timer started - playback stopped and screen went black. If there isn't a software update, then it seems a warranty return is in order.....