This is ridiculous! They say they're working on a fix, but six months go by, and they still have nothing! Given 6 months, I'd bet that I could find the fix, so I see 2 possibilities. They're either a bunch of incompetent, unqualified nin-com-poops, or they're a rotten pack of liars. As much as I hate liars, I'd rather that be the case. At least there would be some hope of getting a fix sometime. Meanwhile, is there really any point in contacting a "specialist"? Is the data from my recast going to be any different than the data from another with the same defect? And the problem seems to be so common, it should be easy to find the bad ones before they leave the factory. which would give them plenty of boxes to test and observe first hand, they wouldn't need input from users who have better things to do, and that would also stop the sale of defectives to unsuspecting victims. They could call this process "Quality Control". WOW! What a concept!
Seriously, they continue to sell defective units that should never even leave the factory, and one of the main reasons I buy from Amazon is to avoid that type of sleazy business practice. Actually, my recast also has other more serious problems, but given the pathetic absence of documentation and frequently ineffective support, I see no reason to waste any more time looking for elusive solutions. Having a known defect that might never be fixable is reason enough to return/exchange, and if the new one is defective, I'll return it, and repeat until I get one that works as it should. And they should thank me for doing the QC that THEY are not. I hope everyone else who's been sold a box with that same known defect will do the same. If nothing else, that should at least draw attention to a problem they've chosen to' ignore.
Chatted with support last night and asked for help with this ongoing issue of playback stopping when a recording starts. He told me to check for a software update that was waiting to install. I did as he said and went to the Settings, my fire TV, about, check for updates. There were none. I went into settings for the Recast today and the current Recast version is OS 188.8.131.52(NS6265/2155)). Fire TV home version is 184.108.40.206-713 Does this concur with other users in this fourm? There is no place on the Recast menu to force or check for an update. I had to reboot all devices the router and modem. Checked again, there still was no updates available. The support told me that I had to send the Fire recast back to Amazon for repairs or replacement. That would take at least 10 days, without a recorder. Must be a better way.
WLMorris. Just tried your tip using the voice command " show my recordings". It worked! Playing show did not pause, or go to black screen and the recording started as required. Thanks for the tip. Now to let everyone in this group know the "fix"/workaround.