I ordered and received two new firetvstick 4K units (with two new Alexa Voice remotes included). The 4K units both give blank screens (just a firestick logo) in all three of my TVs. Also, neither new remote will pair with their 4K partners, so you cannot use the remote for anything. My daughter has an earlier model ( 2nd generation) fire stick and has been streaming video on it for 18 months without problem. Both of my new 4K fire sticks will only give a logo on her TV that operates just fine on the earlier generation firestick. That is four different brands of TVs on which they will not display anything but the initial logo. I am an electrical engineer and have tried every suggested "FIX" that I could find on Google (40 of them). Also, 43 minutes on the phone with Firestick tech support resulted in no solution (I repeated about 20 standard "FIXES" that I had already tried by myself). Nothing got me past the logo on either unit, nor did it yield a pairing on either remote. As an engineer its hard to accept that four brand new pieces of hardware could all be defective and inoperative on four different TVs in two different locations. Any further thoughts or comments would be appreciated. I'm looking for suggestion number 41 that will work!
Thanks for the quick response Oneacer. I certainly did not know that the remote packed with each 4K fire stick is already paired with that particular fire stick. It would have been nice if they had printed that important info in the instructions, or be told that by Fire Stick Tech Support. Instead they say it should automatically pair, and give you instructions on how to pair it if it is not. I did not see anything about holding off on the installation of the remote batteries, and cannot fathom how that could affect anything, as the installation of batteries has already been held off for months since the remote was manufactured.
Yes, I did all of the common recommendations and "FIXES" on Google and that were given by Amazon Fire Stick Tech Support. (They had no additional fixes that were not already on Google). The "Catch 22" in the pairing statement is that if you have no fire stick display you do not know anything. You do not know if it is paired or not, nor do you have any way to know whether the remote is communicating with the firestick. Pressing any of the buttons on my new remote in any combination does nothing to the blank display. For example, pressing the "MENU" button on the remote does not bring up the fire stick menu. (Oh that it did .... my troubles might be over). Tech Support concluded that these units must be defective, and said that I could get two replacement units. I do not necessarily want to go through this aggravation again with two more 4K units, so I may opt for the previous generation of fire stick. I am pondering that now, and am watching for more responses and comments like yours before I decide..
My new 4K fire Stick does exactly the same thing. I only have the initial chime and now the Fire TV logo screen appearing. No setup or nothing. I was hoping it would start right up seeing that I am handicapped and cannot keep jumping up and down to make adjustment. What can I do and how to contact Tech Support
this brand new 4k Fire tv stick is crap.Just like the poster of this thread, I have tried everything to get this to work. It doesn't. The closest it gets is to the chimes and logo screen. it is very very hard for me to get to the back of my HDTV to make all the adjustment due to being handicapped but I did it without results. It is not a plug and play device
Thanks for the info on your 4K unit Rak48; You have the same problem that I have. I have a little more info .... did not say in my original post that both of my new 4K fire sticks show the logo, followed by a musical chime every 10 seconds. Nothing is ever displayed except the small fire stick logo. The chimes go on for 30 minutes, then they stop. (I have left both of my 4K sticks on overnight to see if they will ever display anything, and they do not ever do so). I have ethernet cables (and also WI-FI), and in answer to my question, Tech Support verified that the unit should display its main menu right after it is plugged in to an HDMI port and powered from the power adapter that is plugged into the wall socket. You don't need a WI-FI connection or an ethernet cable to get the main Fire Stick menu.
My daughter has an operational 2nd-generation fire stick that has been working fine for her for at least 18 months, and she is going to drive over to my house tonight and bring it and her remote. I will plug the stick in and see if it will display on my 3 televisions. If it does then I will return my two new 4K units to Amazon and trade them for two 2nd generation Fire Sticks. By the way, I purchased these two units from Amazon as an Amazon Prime member, expecting to quickly install them and cut the cable with Comcast When I called amazon after two weeks to find out where they were, I was told that they were back-ordered. When I ordered them it did not say anything about not being in stock, or I would have driven 2 miles to Best Buy and bought them. It took 21 days to get them, and now I am looking at another 3 or 4 weeks of aggravation in exchanging them and starting over. Oh well; what is another extra two months of Comcast cable bills?? (About $440, thats what!)
Important data on this problem ... My daughter brought her 2nd generation firetvstick to my house, and guess what?? It went quickly right through the logo to the display of the selection menu on all three of my TVs! No problem whatsoever. Her remote also worked fine and it would select the options. Neither of my two new remotes would do that. This means that all four new items that Amazon just shipped to me are defective. I would not have believed it, but it is true. I just finished filling out the "Return" request to return all of them, and then ordered two of the FireTVSticks for $10 cheaper that are NOT the 4K stick. The stick that I ordered is the next one down on the food chain, and is what my daugter has. Hopefully those four new items (2 sticks and 2 remotes) will function correctly. I'm supposed to get them in two days as a Prime member, and I'll post then whether they work or not. (Unless these items end up back-ordered lfor three weeks like the first set of items).
I am seeing on Google and in the Forum an increasing number of "Blank Screen Complaints" regarding this new FireTVStick 4K. It looks like they have a significant software bug or a manufacturing problem with it. Many of them will not boot past the logo.
You have 2 FireTV Sticks coming. A FireTV Stick comes with its own remote, which is included and paired to that Stick, and thus one FireTV Stick unit all inclusive. They are not sending you 2 additional remotes.
Yes, ONEACER, I will be getting two new sets of the non-4K stick. I was aware of that because you have to pack everything back up in the original pacaging in order to return it. However, until you informed me a few days ago, I was not aware that the remote arrives already paired with its enclosed Stick. Just out of curiosity, where did you learn this? I have looked through all of the instructions and mini-user guides that come with the stick and the remote, and cannot find that statement anywhere. Plus, that is a fairly important fact, as you could waste valuable time trying to pair it like I did. Worse yet, in your attempts to pair an already paired remote you could easily unpair it, particularly when you do not have an options selection menu displayed to inform you of what is going on!
I found that it is tricky to find out the precise model numbers of the series of Amazon Fire Sticks that have been available for purchase over the past three or four years. (Not product names, but Model numbers). I wanted to purchase a Model just like my daughter has been successfully using (and which boots right away to an options menu on all three of my TVs). She bought it about 19 months ago at Best Buy, but they do not currently have any Sticks for sale now that match the length and width of her Stick. Her FireTVStick does not look like the photos of the units that are for sale now at Amazon either. My daughters older second-generation FireTVStick is a little shorter and wider. The one I have just ordered from Amazon (the non-4K model) is physically identical in size and shape to the 4K model that I definitely do not want. I wanted to purchase the exact Model that she has, but could not find one. The Model number appears in small print on the side of the stick. I could not find a listing of the chronology of the Model numbers (not the names) of Fire Sticks and Fire TV Sticks that have been released for sale by Amazon over the past four years. Oddly, the Model numbers do not appear in the Amazon product descriptions on their web site, nor on the box in which they are packaged.
The fact that the remotes are paired is not needed to be explained on a new unit, as the included remote is part of it, and install instructions are the simplest I have ever seen, which state to not put batteries in the remote until a specific step. Unfortunately, many people don't take the time to read those instructions.
Even if you wanted to buy an older FireTV Device, you will not find one, unless it is very old stock or used.
The reason they update these devices, is that technology improves, and they come out with newer units, with much better specs, giving them improved performance.
I have all the FireTV Devices since the beginning. I will tell you, by far, the 4K Stick is a great unit, much more responsive than any older unit. Don't get me wrong, the older units still work OK (except I put the Gen 1 Sticks in the drawer, soon to be trash, just to slow).
Outside of the 4k Stick, you still can get the non-4K one with less ram and the slower processor ... usually on sale for 25.00 ....
Actually, I just noticed they included the new remote with the non 4K stick .... cool, as it is a great feature improved remote.
Here is the result of obtaining and installing two new non-4K FireTVSticks. I returned both of my new 4K firesticks, and purchased two new non-4K sticks. They arrived in two days this time as promised by Amazon Prime. The model number of both units is LY73PR (on the side of the stick in small print). I immediately inserted them one at a time into an HDMI port and plugged in the power. Unlike both of my 4K units, these both quickly moved past the Amazon logo to the options menus. No problem was encountered on any of my three TVs, and I was able to download and watch Apps on all three on either WI-FI or ethernet cable. The remotes worked perfectly, including voice comands. This only required about 30 minutes for three TVs.
So what are the bottom-line conclusions here?? The first is that both of the new 4K Firesticks that I received from Amazon were obviously defective right from the factory. They apparently have a quality control problem at the China manufacturing site. Instead of 30 minutes to set up multiple TVs for viewing, I spend a few weeks chasing my tail for the 4K units on Google, Amazon forums, with Firestick Tech support and on the Amazon and UPS websites completing Return-Item procedures. I see on Google and in the forums that many others are doing the same with their 4K firesticks.
Here is my advice based upon my experience. Don't buy the 4K firetvstick, purchase the next one down (non-4K version) to save yourself some possible aggravation. At least hold off until Amazon works out the bugs on the 4K unit. If you already have a 4K unit that will not boot past the initial logo, do not waste time like I did trying to "FIX" it. It is defective, and will likely not respond to any of the many "FIXES" that are provided by Tech Support or well-meaning individuals. Many of these fixes are also not well thought out. If your 4K stick will not boot past the logo, that has nothing to do with much of anything, including WI-FI availability and strength, your ethernet cable, your ethernet adapter, your ethernet extender, your remote, your remote batteries, etc. The remote does not boot the stick, neither does your internet. Any suggested fix that involves these is a waste of time. Also, if you have the logo on the screen it means that you already have power to the stick and that you are plugged into an operating HDMI port. Remember, all that is required to move past the logo to the first of the selection menus is for the stick to function (to automatically boot). You DO NOT need any type of internet connection, a remote or a remote-pairing. Other than unplugging and re-plugging in the power adapter, there is little or nothing effective that you can do to move past a stalled logo, so save yourself some aggravation. If it is a new 4K unit, return it.