I’m having the same issue as well. I’m sure I’m like everybody else, I specifically bought my Insignia TV because of its ability to work with Alexa. This can’t be a difficult fix, it should not be taking this long.
Zach,
It’s been a week since we’ve heard from you. What’s the word from the developers? You have to be able to get some feedback from them. There’s no way that they’ve been working on this for the last week, let alone the last couple of months, with no progress to report.
Please reach out to them and let us know the latest status. The fact that it is a known issue and they are still working to fix it is not an acceptable status.
Bump to keep this on Amazon’s radar. This problem is extremely frustrating. It undercuts what is basically the core selling point for an Alexa enabled television. Please provide an update.
I was a programmer for over 40 years and saw some simple bugs that drove people crazy. Don't get your hopes up yet, but I may have found a work-around for this particular bug. Both my Insignia TVs have been connected now for over 12 hours (a personal record). If they're still connected tomorrow morning I'll post it. I checked the update status for both the TVs and the Echo devices and nothing has been updated in the last 24 hours.
Stayed connected for 20 hours then lost the connection after I turned the TV off. Failed. Leaving the TV on for 24 hours a day is not the solution, of course.
Same problem with first gen. Echo Dot, first gen. Echo Show, and second gen. Echo (speaker).
I thought I'd try connecting my Insignia 32 to my router by Ethernet cable and so far so good. It's staying linked to my 1st. gen Echo Show after numerous on/off cycles. I'll let you know if it eventually fails.
Yep, also failed with the Ethernet cable.
But, I tried this: This morning (after I got the 'doesn't support that message') and lost the link AGAIN, I picked up the Insignia TV Remote and started the TV with the Alexa Microphone button. The TV turned on and the link was restored between the TV and my Echo device. I was able to give it commands and it worked fine. I didn't have to relink it. Try it and see if it works for you. It's not a fix but it's a work around I can live with until they fix the bug.
I have a Fire Stick 4k, but when I go into its Alexa settings, there is no option to Turn on TV with Alexa. (please see attached images). The menu only shows "Things to try" and the "Alexa App". My Alexa smartphone App does have the Fire TV listed as a Device and I have successfully paired my Echo Show with my Fire TV under Settings - TV & Video. Interestingly, when I ask Alexa to search for DirectNow or another App on my TV, she responds accordingly. But when I say "Alexa turn off Fire TV" - she responds "sorry I didn't find a device named Fire TV"
It's frustrating because clearly my Echo and Fire TV are shown as connected (after I disconnected /reconnected multiple times) on the Alexa app. And yes, all devices are on the same network, I only have my one Amazon account, and all my Echo devices are assigned to control certain activities within the rooms they are stationed to.
I too, like hundreds before me, have been researching the web all night for answers to no avail, and to further frustrate the matter, the majority of users are stating that Amazon Techs are pretty much useless in being able to figure out these issues.
BTW, I fired up the Fire TV cube last night and it was literally plug & play with my Echo understanding all my commands. I realized I had double-dipped with having an Echo Show and Fire TV cube in the same room so decided to return the cube and purchase the more inexpensive Firestick instead. Now I'm wondering if the Cube is the only gadget that will work from the Fire TV product line up?
Same problem. 2 days in a row talking to Amazon and the 3 different reps I talked to don’t get it. I am so happy to see you all know what I’m talking about! Hope to see a fix soon. FireTV and Echo Dot 3 ... so frustrating
I too have been having the exact same issue. I'm glad I found this thread because I noticed several of you are using "Fire TV" in the name of your Insignia TV like I was. I also had it in the name of my stand alone Fire TV and Fire Sticks. I decided to remove it from every device except the Insignia where I edited and left it only as Fire TV and removed Bedroom. I then unlinked, reset, and re-linked only the Echo in my bedroom and the Insignia. So far it's has been over 8 hours and it still works, and it has never lasted past 5-10 minutes. If it continues to work I will link the kitchen echo and one of the firesticks tomorrow and see if it doesnt interefere. I will then continue to pair each of the other echo and Fire TV/sticks one at a time. Let me know if anyone has tried this and failed that way I dont get too excited. I really hope Amazon puts serious attention to this issue, since it's obvious by reading this thread that we all are very loyal to their ecosystem evidenced by the multiple Amazon devices we own and should be given priority. I will give an uodate in a couole of days.
I also have this issue with new Insignia television. The question I have is whether it is a software issue or hardware issue? If software, I will not return the television, since it will (most likely) be fixed. But if it is a hardware issue, then I will return. It's been almost three weeks since your last response on this thread. I will return television if it is not resolved by the end of the month.
Also just bought a 39" Insignia Fire TV. Spent over an hour on the phone with a Fire TV tech, but no help. He wasn't even aware that it's a recurring issue with Insignias. Glad I found this forum.
I also bought the 39" Insignia Fire TV over the weekend at Best Buy. I have it connected to an Echo Dot but am experiencing the same issues as others. If I disconnect and reconnect it seems to work for a short time but then it soon fails to recognize my voice commands. Voice on the remote works fine but one of the main reason I bought this tv was for "hands free" control using Echo.
Ok, so I have 4 fire TV's (2 insignia 50" and to element 55") and they were both bought in pairs. 1 of the insignia has no issues, the other does the exact same thing. I have checked and both TV's are running the same firmware, the 2 different e ho dots are as well. We also have a non fire TV with a fire stick in it and it has no issues staying linked. Having a control group of 2 of the same models and 2 element and a fire stick I can tell you I have tried eceverythi there is, eliminated all the variables and still it unlinks control every couple hours, however it still shows a symbolic link in the app. I have renamed it, I have switched echo fits with the one that stays linked and it has the same problem while the one that would not stay linked is now staying linked so it is something specific to the TV itself. This needs to be fixed as with 7 echob ots, 4 fire tablets, 4 fire TV's, 1 fire stick ( gave 2 away with the TV's I replaced with the Amazon ones) a slew ( more than 40) certified Amazon devices such as switches and bulbs and whatnot, you could say we are invested in the Amazon ecosphere. We shop through Amazon for 90% of our purchases, use the grocery delivery service, and basically responsible for probably 1/3 of your profit in GA. We have even gifted year long memberships of prime to several friends and family.. that being said I have to say the complete lack of support and solutions on this is absolutely crap. I expect that my game room TV works the way it is supposed to, and the voice control was the main reason for the last 2 purchases as let's face it, Roku or Nvidia shield does way more, but we are invested in Amazon and choose to build on that platform. FIX THE GD PROBLEM AMAZON AS I AM SUCK AND TUTIR IF BEING TOLD I WILL GET A CALL BACK THAT NEVER HAPPENS. You are starting to remind me of Comcast... And that is saying something you honestly don't want to be heard. !!!!
Gosh - I started this thread 2 and half months ago - figured it was going to be a trick or something they'd update by now. I've basically given up on using the Echo's to control the TV - the voice remote works. Fortunately my wife has just moved to using the Cube hooked up in the kitchen nearby.
My Echo Dot (3rd gen) no longer shows up in the available list of devices when I try to add a new linked device. it was previously linked to a 43 inch TV that I de-registered and return to Best Buy (I wanted the 50 inch instead). So many bugs when it comes to using this feature. Sometimes I feel I might have been off buying the TCL 5 series Roku TV as it has Dolby Vision HDR and Dolby Atmos sound for roughly $100 more. I was hoping Amazon would be like Apple and continuously release helpful updates and bug fixes. I own two Insignia Roku TVs and haven't had any issues so I wasn't concern with the hardware. Amazon has to step up and fix some of these bugs now rather than later if they want the Fire TV line to be successful.
Hello Everyone, Thank you again for your patience as we worked on this issue. We have resolved the problem, Please make sure your device is running the most recent software version and then restart the device by unplugging it for 40 seconds and plugging it back in. If you continue to experience issues, please let me know here, or contact customer service directly for additional troubleshooting options.
Thanks.
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Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
I tried as you suggested, however I still am having issues. I made sure that both my Amazon Echo and Fire TV had updated to most recent versions, unplugged the Fire TV and the Amazon Echo for more than 40 seconds. I link the devices with the Amazon Alexa App. It worked for about two minutes and said there was no connection.
The question I have is how was the problem solved? Was it an update to the Fire TV or an update to the Amazon Echo? Neither of my devices updated today. Alexa states that the Echo is up to date, and I used the remote to update the Fire TV (in About section). There were no updates done as far as I could determine.
Any suggestions?
GKP
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I’m having the same issue as well. I’m sure I’m like everybody else, I specifically bought my Insignia TV because of its ability to work with Alexa. This can’t be a difficult fix, it should not be taking this long.
Zach,
It’s been a week since we’ve heard from you. What’s the word from the developers? You have to be able to get some feedback from them. There’s no way that they’ve been working on this for the last week, let alone the last couple of months, with no progress to report.
Please reach out to them and let us know the latest status. The fact that it is a known issue and they are still working to fix it is not an acceptable status.
Thank you
Bump to keep this on Amazon’s radar. This problem is extremely frustrating. It undercuts what is basically the core selling point for an Alexa enabled television. Please provide an update.
I was a programmer for over 40 years and saw some simple bugs that drove people crazy. Don't get your hopes up yet, but I may have found a work-around for this particular bug. Both my Insignia TVs have been connected now for over 12 hours (a personal record). If they're still connected tomorrow morning I'll post it. I checked the update status for both the TVs and the Echo devices and nothing has been updated in the last 24 hours.
Stayed connected for 20 hours then lost the connection after I turned the TV off. Failed. Leaving the TV on for 24 hours a day is not the solution, of course.
Well I picked up a 2nd gen echo hoping the problem was with 3rd gen devices. Nope, same problem on 7 different echos.
Same problem with first gen. Echo Dot, first gen. Echo Show, and second gen. Echo (speaker).
I thought I'd try connecting my Insignia 32 to my router by Ethernet cable and so far so good. It's staying linked to my 1st. gen Echo Show after numerous on/off cycles. I'll let you know if it eventually fails.
Yep, also failed with the Ethernet cable.
But, I tried this: This morning (after I got the 'doesn't support that message') and lost the link AGAIN, I picked up the Insignia TV Remote and started the TV with the Alexa Microphone button. The TV turned on and the link was restored between the TV and my Echo device. I was able to give it commands and it worked fine. I didn't have to relink it. Try it and see if it works for you. It's not a fix but it's a work around I can live with until they fix the bug.
I have a Fire Stick 4k, but when I go into its Alexa settings, there is no option to Turn on TV with Alexa. (please see attached images). The menu only shows "Things to try" and the "Alexa App". My Alexa smartphone App does have the Fire TV listed as a Device and I have successfully paired my Echo Show with my Fire TV under Settings - TV & Video. Interestingly, when I ask Alexa to search for DirectNow or another App on my TV, she responds accordingly. But when I say "Alexa turn off Fire TV" - she responds "sorry I didn't find a device named Fire TV"
It's frustrating because clearly my Echo and Fire TV are shown as connected (after I disconnected /reconnected multiple times) on the Alexa app. And yes, all devices are on the same network, I only have my one Amazon account, and all my Echo devices are assigned to control certain activities within the rooms they are stationed to.
I too, like hundreds before me, have been researching the web all night for answers to no avail, and to further frustrate the matter, the majority of users are stating that Amazon Techs are pretty much useless in being able to figure out these issues.
BTW, I fired up the Fire TV cube last night and it was literally plug & play with my Echo understanding all my commands. I realized I had double-dipped with having an Echo Show and Fire TV cube in the same room so decided to return the cube and purchase the more inexpensive Firestick instead. Now I'm wondering if the Cube is the only gadget that will work from the Fire TV product line up?
Waiting for a fix. What’s going?
Same problem. 2 days in a row talking to Amazon and the 3 different reps I talked to don’t get it. I am so happy to see you all know what I’m talking about! Hope to see a fix soon. FireTV and Echo Dot 3 ... so frustrating
Hello Gents,
I too have been having the exact same issue. I'm glad I found this thread because I noticed several of you are using "Fire TV" in the name of your Insignia TV like I was. I also had it in the name of my stand alone Fire TV and Fire Sticks. I decided to remove it from every device except the Insignia where I edited and left it only as Fire TV and removed Bedroom. I then unlinked, reset, and re-linked only the Echo in my bedroom and the Insignia. So far it's has been over 8 hours and it still works, and it has never lasted past 5-10 minutes. If it continues to work I will link the kitchen echo and one of the firesticks tomorrow and see if it doesnt interefere. I will then continue to pair each of the other echo and Fire TV/sticks one at a time. Let me know if anyone has tried this and failed that way I dont get too excited. I really hope Amazon puts serious attention to this issue, since it's obvious by reading this thread that we all are very loyal to their ecosystem evidenced by the multiple Amazon devices we own and should be given priority. I will give an uodate in a couole of days.
Zach,
I also have this issue with new Insignia television. The question I have is whether it is a software issue or hardware issue? If software, I will not return the television, since it will (most likely) be fixed. But if it is a hardware issue, then I will return. It's been almost three weeks since your last response on this thread. I will return television if it is not resolved by the end of the month.
gkp
Also just bought a 39" Insignia Fire TV. Spent over an hour on the phone with a Fire TV tech, but no help. He wasn't even aware that it's a recurring issue with Insignias. Glad I found this forum.
I also bought the 39" Insignia Fire TV over the weekend at Best Buy. I have it connected to an Echo Dot but am experiencing the same issues as others. If I disconnect and reconnect it seems to work for a short time but then it soon fails to recognize my voice commands. Voice on the remote works fine but one of the main reason I bought this tv was for "hands free" control using Echo.
Ok, so I have 4 fire TV's (2 insignia 50" and to element 55") and they were both bought in pairs. 1 of the insignia has no issues, the other does the exact same thing. I have checked and both TV's are running the same firmware, the 2 different e ho dots are as well. We also have a non fire TV with a fire stick in it and it has no issues staying linked. Having a control group of 2 of the same models and 2 element and a fire stick I can tell you I have tried eceverythi there is, eliminated all the variables and still it unlinks control every couple hours, however it still shows a symbolic link in the app. I have renamed it, I have switched echo fits with the one that stays linked and it has the same problem while the one that would not stay linked is now staying linked so it is something specific to the TV itself. This needs to be fixed as with 7 echob ots, 4 fire tablets, 4 fire TV's, 1 fire stick ( gave 2 away with the TV's I replaced with the Amazon ones) a slew ( more than 40) certified Amazon devices such as switches and bulbs and whatnot, you could say we are invested in the Amazon ecosphere. We shop through Amazon for 90% of our purchases, use the grocery delivery service, and basically responsible for probably 1/3 of your profit in GA. We have even gifted year long memberships of prime to several friends and family.. that being said I have to say the complete lack of support and solutions on this is absolutely crap. I expect that my game room TV works the way it is supposed to, and the voice control was the main reason for the last 2 purchases as let's face it, Roku or Nvidia shield does way more, but we are invested in Amazon and choose to build on that platform. FIX THE GD PROBLEM AMAZON AS I AM SUCK AND TUTIR IF BEING TOLD I WILL GET A CALL BACK THAT NEVER HAPPENS. You are starting to remind me of Comcast... And that is saying something you honestly don't want to be heard. !!!!
Gosh - I started this thread 2 and half months ago - figured it was going to be a trick or something they'd update by now. I've basically given up on using the Echo's to control the TV - the voice remote works. Fortunately my wife has just moved to using the Cube hooked up in the kitchen nearby.
I would like to know too. This is a real PITA.
It's kind of like buying a hybrid car. But it only runs on gas, because the manufacturer hasn't figured out how to make the batteries work...
My Echo Dot (3rd gen) no longer shows up in the available list of devices when I try to add a new linked device. it was previously linked to a 43 inch TV that I de-registered and return to Best Buy (I wanted the 50 inch instead). So many bugs when it comes to using this feature. Sometimes I feel I might have been off buying the TCL 5 series Roku TV as it has Dolby Vision HDR and Dolby Atmos sound for roughly $100 more. I was hoping Amazon would be like Apple and continuously release helpful updates and bug fixes. I own two Insignia Roku TVs and haven't had any issues so I wasn't concern with the hardware. Amazon has to step up and fix some of these bugs now rather than later if they want the Fire TV line to be successful.
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Amazon StaffHello Everyone, Thank you again for your patience as we worked on this issue. We have resolved the problem, Please make sure your device is running the most recent software version and then restart the device by unplugging it for 40 seconds and plugging it back in. If you continue to experience issues, please let me know here, or contact customer service directly for additional troubleshooting options.
Thanks.
Hello Forum people, My name is Zach and I am a Moderator for Amazon. I enjoy Film Making, Graphic Design and Web Design in my free time (Different than Kindle Freetime of course). I am also an avid adventurer, looking forward to my next outing!
Zach,
I tried as you suggested, however I still am having issues. I made sure that both my Amazon Echo and Fire TV had updated to most recent versions, unplugged the Fire TV and the Amazon Echo for more than 40 seconds. I link the devices with the Amazon Alexa App. It worked for about two minutes and said there was no connection.
The question I have is how was the problem solved? Was it an update to the Fire TV or an update to the Amazon Echo? Neither of my devices updated today. Alexa states that the Echo is up to date, and I used the remote to update the Fire TV (in About section). There were no updates done as far as I could determine.
Any suggestions?
GKP