When I boot my firestick 4K it boots in 1080p 60Hz. As a result Netflix 4K content doesn’t show up. My fire tv pendant boots in 4K 60hz on the same tv. I have resolution set to 4K. Why doesn’t it recognize that my TV is 4K?
You can only watch movies and TV shows in 4K Ultra HD from Prime Video and Netflix if your Fire TV device is connected to an HDMI port that supports HDCP 2.2. Any other devices that are part of your home theater setup (such as HDMI receivers and sound bars) also must support HDCP 2.2.
HDCP 2.2 may not be supported for all of the HDMI ports on your Ultra HD TV. Ports labeled "Mobile High-Definition Link" (MHL), "HDCP 2.2," "UHD," or "4K" typically support HDCP 2.2. Here also is general guidance on which ports support HDCP 2.2 for popular Ultra HD TV brands:
LG: Port 1 for most models
Samsung: All ports, or the MHL port
Sony: Port 1 and Port 2 for most models
VIZIO: Port 1, Port 2, and Port 5 for most models
The user guide or product packaging for your TV may specify whether HDCP 2.2 is supported, as well. If you need more help, we recommend contacting the manufacturer directly. For contact information, go to Contact Your TV Manufacturer.
More information. Prime 4K content works fine because prime switches the resolution to 4K; however Netflix does not do this and does not display 4K options in its menu. It displays the 1080p options for shows because the firestick 4K menu is in 1080p. My pendant fire TV has the menu in 4K therefore Netflix displays 4K options for 4K content. You guys need to fix this. There is no reason why we shouldn’t be able to set the devices to always be in 4K.
I would say that setting to dedicated 4k is more of a workaround than a solution. The FTV switches to DV/2160p with no problem with Jack Ryan when set to auto.
I honestly think there is a firmware issue that at least for the LG set I own, creates a problem trying to watch Netflix in 2160p/DV.
my reasons for thinking so:
When I 1st installed the FTV, the display shown during setup was 2160p. After the forced update the display showed 1080p during setup.
There are others having the same "can't get 2160p/DV" for Netflix titles. When setting to force 2160p only, DV titles in Netflix display in HDR.
Using the info overlay, there is no frame rate showing while watching NF in either mode, and the overlay shows 1080p 60fps.
There doesn't seem to be a changelog for the firmware update so for all we know, a fix was put in that wasn't present in the initial release.
I tried reporting the issue via Amazon chat and was simply told "we don't provide support for 3rd party apps" which I totally understand. But it would seem that they would be at least interested seeing why newly released device has specific problem, and maybe reaching out to Netflix to troubleshoot. I reached out to NF and their techs confirmed the problem, but were never able to determine if it was set problem FTV problem, or app problem.
I am experiencing the same behavior with the Fire TV Stick 4K as the previous posters. I have a 2016 LG OLED. (Yes, it is plugged into a port with HDCP 2.2.) When set to Auto resolution, the Fire TV UI is in 1080p, and the only app that can/knows to switch the resolution to 4K is Prime Video. Other apps like Netflix and Movies Anywhere think the device is only capable of HD and do not play content in 4K. However, when the Fire TV Stick is forced to 2160p, 4K content in the aforementioned apps is made available.
same issue on my Lg B6...did you guys find a solution?? so irritating..returned Firestick as of now..setting it to 2160 plays only HDR and auto setting plays Dolby Vision but only in 1080p..prime video also switches to HDR only in 2160 setting.!
This is not pertinent to the issue, but I hope you will reply, as I don't know how to contact you or any other staff on this forum. And I know a lot of folks are interested in this topic.
As many others I am sure we record shows such as news, maybe five different networks a day, and so very soon the hard drive fills up. Why not in the "keep at most" dialogue in the default recording Options tab, can't it be reduced to just one, then the previous one would be deleted each day as the new show starts to record.
Maybe the latest update (today) fixes this. There's a new setting for color at least.
What new setting??? The latest FireTV update didn't fix the problem for me.
I guess the easiest fix would be if Amazon would let us manually set a 4K resolution @24Hz. The UI would become a little sluggish but this should also solve the problem of DV content switching to 1080p@60Hz instead of 4K@24Hz.
Small update: I had the chance to run a test by manually setting the resolution to 4K@24Hz via the hidden resolution menu.
The result was that you then can play Dolby Vision content in Netflix but even though the display resolution is set to 4K (and stays @4K during the playback) the actual video resolution still is 1080p as the X-Ray Overlay shows. In other words the content is just upscaled.
I have the same issue with LG OLED B6. When the 4K firestick is set to auto, amazon prime 4K movies play and output 4K properly; however, when I play a netflix 4k movies, it displays and outputs 1080P.
This is very frustrating. If it can display the proper resolution for prime movies, it should be able to do it for nexflix. This doesn't make sense.
Has anybody found a fix for this other than setting the resolution to 2160p in settings. This basically outputs everything at 2160p, including regular 1080p HD movies. As others have reported, you lose dolby vision, when forcing 2160p.
Have any of you tried using netflix outside of the amazon firestick. In other words, using the netflix app through your TV or Xbox. I tried the netflix app through my TV and it seems to work. I confirmed I am getting 4K resolution and dolby vision.
Granted this doesn't solve the firestick issue. Although, it confirms, there is something wrong with the netflix app within the firestick and other amazon fireTV's.
Having the same issue. Just purchased two new Firetv 4k sticks on prime day. Everything but them works fine. I have two older Firetv's, a Roku and a Mac mini. All devices see HDCP 2 and can playback Netflix content in 4K except the new 4K sticks I just purchased.
I haven't found a way to force the new 4K Sticks to be in a 4K resolution, only the auto setting in the display menu.
I figured it out. Firestick 4K outputs at 60hz so I had to move it to an enhanced HDMI port. All my ports support 4K but the non enhanced ports only support up to 30hz I think.
I guess that’s the reason why i had no issues playing Prime 4K vids with Dolby Vision since the app switches to 24 or 30hz.
Oh well. Kinda *****. I didn’t notice it before since my old fire tv was connected to an enhanced port too. I wanted to use a non enhanced port this time since the sound bar I’m waiting for, I was going to connect to port 3 HDMI Arc (which is the other enhanced port, and also where my PS4 Pro is connected to).