I have the same issue. Can't pair replacement remote. Toshiba43LF621U19 fire TV. I have to go into my app on android phone to be able to work the TV. Replacement remote is alexa voice remote. I thought it was same as I had originally but won't pair. I have unplugged tv, held down home button 20 different times or more. Is this not right remote? TV has been a pain from the start and this just adds to the frustration.
Welcome! Did you buy remote A or remote B? Remote A is for Fire TV devices (but not Fire TV Edition TV), whereas remote B is specifically for Toshiba and Insignia Fire TV Edition TVs.
and further to the above, can someone in the amazon team update the Logitech harmony universal remote profiles for fire OS devices to include the extra buttons you get by using the official amazon fire tv game controllers . The extra buttons are very welcoming on top of the couple you get on the standard remotes.
if not can one of the team point me into the right direction on who could instigate this.
"My son bought the Sega Collection for £12 (before I put parental controls on) and he can't even play any of them as I can't find a bluetooth controller that actually works."
This is the US site. I think you want amazon.co.uk. They have their own customer service and support forums and you'll get localized answers that way as not all products are going to be available there vs. here.
NOTE: I do NOT speak for or represent Amazon in any fashion. This is a customer to customer forum.
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i have a Firestick 4k but without remote. it is possible to skip a searching for remote part after a factory restore? I can't use any remote. FireTv app doesn't work because firestick is not connect to my wifi yet. what can I do?
Emka--sad to say you are a day late. You have to use the remote to connect to wifi. Maybe you could borrow one from a friend?
I say you are a day late because the remote is 30 bucks and they just had the fire sticks for 20/25 for black friday/cyber monday. In which case you are better off getting the fire stick. However maybe there will be more christmas sales so keep an eye out. We are just customers on the this forum so no crystal ball here.
I have just purchased a fire tv cube and the remote works fine but when I want to play games it doesn’t work. Well it doesn’t play the game, even though it should be able to be played with the remote. Any help?