i was excited to watch Jack Ryan in Dolby Atmos on my Fire TV Cube when it came out on 8/31. I have my Cube set to Dolby Digital Plus. My 4k Blue Ray player works in Dolby Atmos with my Yamaha Rx-A780 received and my Apple 4k TV plays Dolby Atmos under TvOS12 Public Beta. I cannot get Dolby Atmos to work with Jack Ryan on my FireTv Cube and Amazon Tech Support tells me Jack Ryan is not in Dolby Atmos, even though Amazon has been issuing press releases for two weeks indicating it is.
I am also failing to get Atmos to play on my Cube. I have selected the UHD version of Jack Ryan and gone into the settings during playback. However, the only audio options are 'stereo' and 'dolby digital plus'. The Atmos option is not there. Any suggestions?
And I have had success playing other sources so I know Atmos works on my receiver.
Yeah, just wasted two hours troubleshooting on chat support for the same issue with my Fire TV 4K (aka Fire TV 3) only to be told "there is an issue with this and the technical team is working on this. Sorry for the inconvenience and please close the chat window."
I emailed Jeff Bezos directly after getting no resolution from tech support. Someone from customer relations called me today as a result and said the engineers fixed the issue as of yesterday. I just checked and Atmos is now working on my fire cube. Hope the issue is fixed for you all too