My Amazon Fire is frozen on the home screen. I've unplugged it for several minutes, put fresh batteries in the remote and neither have done anything. I press buttons on the remote and the light blinks but nothing happens. I have held the select button and play button for 5 seconds and that did nothing either.
This is also happening to me. I have tried everything!! Someone help me. Im using the Fire Stick and its frozen on the home screen but it will go the screensaver. It asks me if I want to add photos but the remote isnt responding and there is no light!! I have tried these steps:
Restart your device. Disconnect the power cord from the back of the device or from the power outlet, and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds. Or, select Settings > Device > Restart from the Fire TV menu.
Make sure that you are using the power supply provided with your Fire TV device. Connect the included power adapter into the power port on the back of your Fire TV device, then plug the other end into a power outlet.
For Amazon Fire TV (1st and 2nd Generation), make sure that you are using a High Speed HDMI cable, if needed. The cable should say "High Speed", "1.3", or "1.4" on it. Plug one end of your HDMI cable into the HDMI port on the back of your Amazon Fire TV, then plug the other end into an available HDMI port on your TV. For FIre TV Stick, make sure that you use the included HDMI extender.
If you are using an HDMI hub, disconnect your Fire TV device from the hub and try plugging it directly into the TV.
Try switching to a different HDMI port on your television. Remember which HDMI port you used to connect your Fire TV device and switch to the corresponding input channel on your TV.
If your Fire TV device remains on the logo screen during setup, wait at least 10 minutes for the device to finish loading. If your Amazon Fire TV (1st or 2nd Generation) is still slow to start after initial setup, make sure you are using a High Speed HDMI cable.
If your Fire TV device turned off while you were using it or after installing a software update, leave your Fire TV device unplugged until it has cooled down.
If you see a blank or black screen, here are some things to try:
Make sure that your TV is on and set to the same HDMI input channel your Fire TV device is connected to.
If you're using an HDMI cable to connect your Fire TV device to your TV, unplug it and then reconnect. You may need to try a different HDMI cable.
Temporarily unplug other devices connected to your TV's HDMI ports.
Try changing your TV to a different resolution (for example, 1080p or 720p). Press the Up and Rewind buttons on your Fire TV remote at the same time for five seconds. The system then cycles through available output resolutions, pausing at each resolution for 10 seconds. If you see the correct resolution on-screen, select Use Current Resolution.
If your Fire TV device is connected to an A/V receiver or sound bar, make sure that the receiver is on and switched to the correct input. If that doesn’t work, try connecting your Fire TV device directly to the television.
Make sure that the AAA batteries in the remote are fresh and working.
Turn Off Unused Remotes or Devices
If you have more than seven actively connected remotes or Bluetooth devices, turn off one that you're not currently using.
Check Your Device Setup and Remote Range
Your remote must be within 10 feet of your Fire TV device. Avoid placing your Fire TV device in a cabinet, because this affects signal strength for remotes and game controllers. To limit interference, move your Fire TV device away from your TV or other electronics.
For Fire TV Stick
If you have a Fire TV Stick device, use the included HDMI extender or adapter to position the device farther away from your TV.
Try Pairing Your Remote or Controller Again
To pair your remote or controller again:
Press and hold the Home button on the remote for 10 seconds. The remote should pair with the device within one minute.
If that doesn’t work, unplug the power adapter from the Fire TV device or from the wall outlet.
While the Fire TV device is off, reset the Fire TV remote by pressing the Menubutton, Back button, and the left side of the navigation ring at the same time. Hold all of these buttons for 10 seconds.
Note: This step will not factory reset the Fire TV device. It removes Fire TV settings from the remote.
Remove the batteries from the Fire TV remote and plug in the Fire TV device. Wait for the Home screen to appear.
Put the batteries back in the Fire TV remote and wait for one minute.
Note: Make sure that the batteries are inserted correctly. Both "positives" must point up toward the top of the remote, even if the battery insertion markings show something else. For more information, go to Amazon Fire TV Remote Basics.
If the remote still hasn’t paired, press and hold the Home button on the remote for 10 seconds
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