I have noticed that I can get some prime content such as Top Gear seasons 2 thru whatever, on my new smart television prime app and prime on my pc.....BUT the same content on my Fire TV and Fire sticks is NOT prime and requires purchase. Reason? Any and all help will be appreciated, and thank you in advance. Sorry wrong group.......
Are your Fire TV and Fire Sticks definitely registered to the Amazon account that holds the Prime membership? Go to Fire TV Home > Settings > My Account to verify the account.
If all devices are registered to the same Amazon account, they should all be eligible to view Prime content (within the video viewing rules).
If the problem persists, contact Customer Service and they will troubleshoot with you. From your Fire TV menu, go to Settings > Help > Contact Us, make your selections and Amazon will call you almost immediately.
I just got a fire stick 2 at christmas and went through what you are going through. It is horrible because they do keep throwing you into the paid stuff and nothing is marked by the prime logo. I will try to find that tread. You may want to put a pin so you don't accidentally buy anything. also the voice thing was terrible because that for sure throws you into all the paid stuff. I was very excited with fire stick 2 because i could use the echo to turn on the tv and it was fine for opening up game apps. but once i asked for any video into it we were back to all the paid options. here is my thread-- i have not used the fire stick since i wrote this but it looks like nothing has changed. Do ohios suggesting of creating a watch list if you have a computer.