I received my 'all new' Fire TV about a week ago and after set up noticed audio drop outs around every 10 min or so. After trying various setting modifications with no solution I did a factory reset and set the Fire TV up again. Still get the drop outs on Amazon Prime UHD with hdr only. I watched a prime 4k with no hdr and did not notice any dropouts. I also have not noticed on my smart tv Amazon app which does not have hdr capability. I have also not noticed any dropouts on Netflix 4k hdr or Playstation Vue sdr with the Fire TV. The connection is wired Ethernet and is very reliable. Any suggestions would be appreciated as the only reason I got the Fire TV was for Amazon Prime UHD with HDR.
I received my 'all new' Fire TV about a week ago and after set up noticed audio drop outs around every 10 min or so. After trying various setting modifications with no solution I did a factory reset and set the Fire TV up again. Still get the drop outs on Amazon Prime UHD with hdr only. I watched a prime 4k with no hdr and did not notice any dropouts. I also have not noticed on my smart tv Amazon app which does not have hdr capability. I have also not noticed any dropouts on Netflix 4k hdr or Playstation Vue sdr with the Fire TV. The connection is wired Ethernet and is very reliable. Any suggestions would be appreciated as the only reason I got the Fire TV was for Amazon Prime UHD with HDR.
Hey mtfujiman,
I'm so sorry that sound drop out keeps happening! Since you've done a reset on the Fire TV and are wired via ethernet cable, please contact a Fire TV expert here so we can troubleshoot with you further or get a new box out to you if needed. Thanks so much!!
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I received my 'all new' Fire TV about a week ago and after set up noticed audio drop outs around every 10 min or so. After trying various setting modifications with no solution I did a factory reset and set the Fire TV up again. Still get the drop outs on Amazon Prime UHD with hdr only. I watched a prime 4k with no hdr and did not notice any dropouts. I also have not noticed on my smart tv Amazon app which does not have hdr capability. I have also not noticed any dropouts on Netflix 4k hdr or Playstation Vue sdr with the Fire TV. The connection is wired Ethernet and is very reliable. Any suggestions would be appreciated as the only reason I got the Fire TV was for Amazon Prime UHD with HDR.
Go Getter. Trend Setter. Net Jetter. Credit Debter. Eddie Vedder. Never Better. Crooked Letter. Llama Petter.